What will it take to make your brand more durable? It is an important question for any business, and it’s worth some careful consideration.

Branding can be described as the “feel” that develops around a company or a person. Once a brand is forged in a person’s mind, it can be a time-consuming challenge to change that feel. Just consider the correlative affects of branding to understand why it is important to get it right.

Pick a brand - any brand - and consider what it brings to mind. For me, if you mention K-Mart, I think of grade school in the 1970’s when saying “Your mom buys your clothes at K-Mart” was an insult of the highest degree. That was memorable for me.

If you mention Applebee’s restaurant, I get a knot in my stomach, along with an ugly flashback of the last time I ate at Applebee’s. On the other hand, if you mention McDonald’s, I may nod my head and think to myself “yeah, I really do deserve a break today.”

My grandmother is intelligent. She can grasp a complex concept if you communicate it nicely. If you insult her intelligence, she may turn into a vicious ninja.

My grandmother will turn 95 years old in a few weeks. In honor of my dear Grandma and other real-world people like her, I’m here to deliver a valuable reminder about effective marketing communications.

Let’s consider Grandma for a moment, and imagine how she communicates. She talks like a real person. She thinks and communicates in logical phrases. Grandma uses plain and simple language to make herself clear to others. Most people are a lot like Grandma in this respect. Most of them will also find themselves indifferent and even insulted if you try to talk over their heads.

I consider myself lucky to be looking for a new job in marketing. That may sound completely insane to millions of people looking for work these days, but I’m inspired by it. I’ll tell you why.

I’ve said it before, and I’ll say it again - I’m not good at everything, and I don’t want to be. I am good at marketing, and that’s where I want to focus. It is best to have focus in any career, and perhaps this will get you thinking about a closer focus on your best assets and interests, too.

People really are friendly. At least that’s my view. They may not always have a great day, and they may be disappointing at times, but I still love people. It feels great to express it, too. Most people really do have a kind side. As long as that’s the side you’re appealing to, the result is like magic.

Even when you doubt them, sometimes you’ve just got to take the plunge, and believe in people.

I want to share something I find fascinating about the nature of people. I also hope that since my blog is about marketing and business, you will relate to how this applies to your business. I’m even going to point out what I believe is the most popular thing on the whole Internet - even more popular than sex and bacon - and I think you’ll agree with me.

Your gargoyles say more about your brand than you may think. They are your front line. If your marketing doesn’t match, you’re asking for trouble.

I recently responded to a blog article written by Kay Ross, who wrote about the faces we put forward in a marketing message. Kay’s article is titled “In Your Marketing, To Thine Own Self Be True“, and it reminded me of many observations I have made about the overall feel of companies during my career, and personal encounters.

That “feel” of a company is what makes up a brand, and when it’s done well it involves every aspect of the company, and extends far beyond the marketing department. I want to share some thoughts about your brand, and I believe you will be able to relate to this from both a consumer and business viewpoint.

The topic which was addressed in Kay’s blog came from one of her subscribers who asked the question as follows: “Which is more important when communicating with your audience: say things you really want to say, or say things that people want to hear?”

Should there really be such a disparity between the two? If the marketing is reaching the appropriate audience, it should not have to be one or the other. The way I interpreted this question, it led me to imagine the question as whether it is acceptable to fake it in your marketing. If you know my brand at all, you can place your bets now about where I stand.