Think about paper clips for a moment. They are about the most basic thing you will find in your desk drawer. When you consider your marketing, try to imagine selling paper clips. You probably do not think much about what brand you are buying when you need to replenish your paper clip supply. This is likely true of your product or service, too. Unless people have a good reason to remember you, it will be a lot harder to grow your paper clip market share and to become more prosperous.

If you challenged multiple companies with a truckload of paper clips to sell, somebody would sell out sooner than the rest. One would almost surely hit their stride and empty that truckload of paper clips before the others, and there must be a reason.

As a kid, I recall many times when good thinking would elude me. Those were the times when my father would say, “Do I have to draw you a picture?” Dad got pretty good at drawing when I was a kid. Now that I am a dad, I often find myself drawing pictures, too. These days, we call this kind of pictures “infographics” (informational graphics). I drew one for you, plus an alternate just in case.

Why the Infographic?

There is a constant challenge for marketers to explain the process of social media marketing and search engine optimization. The many various Internet marketing methods and tools which we use cannot be summed up in just one infographic. However, I believe that this infographic provides an explanation of the job sufficient for most clients, while not overwhelming them with information.

I talk to a lot of people. I have some amazing friends, with amazing perspective. The wise ones are not afraid to talk about recession, and brainstorm ways to improve their respective place in this recession.

You are a bit scared, right? I hope so, because you should be. If you have just consumed a small fraction of reality over the past couple years, you have certainly noticed something different about people’s spending habits. Lines at restaurants are shorter, and lines at homeless shelters are longer. Let’s not sugar-coat it. Shit hit the fan and business is harder to come by these days.

Wouldn’t it be great if all of your marketing efforts worked just exactly as planned? Just imagine how great it would be if every piece of marketing material that you put on the Internet or elsewhere was a smash hit. That would be amazing! You could cut your expenses, earn squillions of dollars, enjoy more leisure, and retire early.

Now rub your eyes, grab another cup of coffee, stop daydreaming, and get to work. This is the real world, and we welcome you to come back and join us.

Nobody is brilliant 100 percent of the time. Some people come closer than others, but none of us walk on moonbeams while tending to our herd of unicorns. It is just not going to happen, but that should not discourage you from trying.

What is more important than creating 100 percent brilliance is to keep trying and testing new things. Even the least glamorous of your marketing efforts can have some level of success. This is more important to remember on the Internet than any other place. If you are holding back your efforts because it doesn’t peg your spectacular-ometer, you will miss out on a lot of what makes your brand what it is. Like any brand, your brand is made up of people … people and their opinions. These people are not all the same, and even some of your bottom percentile marketing efforts will be appealing to some of them.

Have you been here before? I do not just mean here at my blog, but have you been faced with questions or doubts about your efforts. Maybe you question whether people understand the intent and purpose of your blog, or maybe you question the intent and purpose of the blogs you read. These are legitimate considerations for a lot of bloggers, whether producers or readers.

I am a big proponent of blogging. In fact, if you just google “reasons to blog”, you can see that I am practically a poster child for the benefits of blogging. If you need encouragement, I suggest giving my list of “10 Really Good Reasons to Blog” a thorough read. If you need blogging tools, I would recommend “6 Essential Blogging Tools for Bloggers and Non-Bloggers“.

Let’s face it, great blogging is hard work. I have actually considered making a video of my steps to produce a blog article, but then I want to break my own fingers just to avoid the temptation of all the video editing on top of the other efforts.

What does it take to produce a blog article? Here is a one-sentence rundown for you: I get a bright idea, then I research, write, print, proofread, edit, print, give it to an editor, edit again, find a graphic, edit the graphic, categorize it, tag it, keyword it, write a description, produce an excerpt, record a podcast, upload podcast, tag the podcast, preview the article, edit it, preview it again, publish it, tweet it, facebook it, linkedin it, stumble it, reddit it, ping it, diigo it, mixx it delicious it, then watch my web stats and keep my fingers crossed while hoping that some people will digg it, stumble it, facebook it, and etecetera.

Shoppers lie. It happens all the time that they say they want one thing, but the truth is actually quite different. This happens because most shoppers feel a bit insecure about their purchases. Just picture yourself walking into an auto dealership to understand this better. You probably make up reasons to say “no” before you even drive on the lot. It is how consumers “protect themselves”, and it is rooted in cynicism. People want to buy things on their terms, and not the seller’s terms, and if that means they have to lie, they will often lie.

I am not going to call everybody a liar. No, I am not going to do that. What I will say is that during the purchase process, there are often things which are not exactly as they seem. This begins in the very earliest steps to a purchase, and it is the marketer’s job to overcome those smokescreens. We do this in many ways, including fact-finding about our market to better understand the ideal customer and how to meet their objectives. We perform careful propensity modeling to determine exactly who to target. Then we create a strong call-to-action to entice customers to take action now, before they can dream up another lie to help excuse themselves from committing to the sale/purchase.

It should not be surprising that much of this process is made far more difficult by trying to market to the wrong people. A lot of marketing efforts miss the target miserably by skipping the research and trying to sell to people who are only marginally interested in the offering.

If you are not going to eat that Digg fame, may I have a bite?

I was feeling a bit down about Twitter yesterday after remembering those days when Twitter was the next big Digg.com-like traffic-generating left-coast geek craze. If you were there, you would know it as the days when everybody who Kevin Rose (of Digg.com) had worked so hard to encourage to get their moment of Digg fame had become Twitter-stunned. It was back when anybody who had been kicked off Digg.com professed that tweets were the new diggs, and it was time to adapt to the new rules.

What The Heck is Digg?

For my readers unfamiliar with Digg, I will explain it in simple terms. Digg.com is a massively important … no, wait … monumental piece of Internet marketing history. It is a largely bullshitopotomus platform for zit-faced Star Wars fans to gain importance by stroking each other’s ego. The primary demographic are 17 year olds pretending to be 30, and 45 year olds still wearing Scooby Doo pajamas. Digg users can be largely summed up as semi-adult with $200 per hour talent getting paid $13 per hour to submit “diggable” stuff without looking like a “business digger”. They will carefully digg a squillion things per day while they sit in their mother’s basement passing time until she kicks them out on the street to get a real job and stop playing on that damn computer.

I recently returned home after an all-day meeting with a company in need of my SEO and social media marketing services. I wrote about them in my recent article titled “99 Percent of Marketing Fails, But Eleanor Can Fly!“. The company asked me to come to Chicago and meet with them at length about their needs, and get to know them. They don’t just want a consultant, they want me to share in their vision and help them to achieve some really big goals. They want my commitment to their long-term success.

We had a great time, and I learned a lot about things which make the company really great. The culture of the company is to do things with purpose. They do meaningful things and they do them for the right reasons. Their purpose is not all about the money, but the money is all because of the purpose. I suppose it is easier for them to come by their purpose, because they are a family-owned company in their fourth generation. The culture was passed down, and there is a strong sense of responsibility that comes along with that. I am still optimistic that a greater purpose can be developed in newer companies, too. They must first understand that greater rewards come from a bigger vision than themselves, and not just a clever business plan.

Are you being memorable? Do you recall a silly little man cruising the aisles of the grocery store nagging people to not squeeze the Charmin? His name was Mr. Whipple. OK, maybe that one it too old for you to remember, or you are not familiar with American pop culture. I remember it, and I’ll bet there are millions of others who do as well.

Maybe you remember Elvis Presley. Does he even need a last name? Can you remember what kind of outfits he wore? That’s right, he wore a lot of glittery white outfits and huge bell-bottom pants.

You don’t need a squillion dollars and a huge staff to be memorable. This is one of the beautiful things about the Internet. You just need some creativity and knowledge of spreading your message using search engine optimization and social media marketing. You don’t really even need these things, because they are available for hire! So, what is keeping you from making your brand more memorable? Are you afraid of shaking things up? Don’t worry. You don’t have to be outrageous, either. A consistent brand message that is all your own can still be memorable without being absurd or over-the-top.

I just read a blog article about a poor customer experience with US Airways. It got me to thinking about the ways we listen, and I think it could be described as two different types of ears.

Consumer Listening: Skeptical Ears

The first type of ears are those of a consumer. We have consumer listening skills which are pretty basic and instinctive. These are the ears we use to hear scandal and negativity. Most people have this set of ears cranked way up to hear anything they need to know as a consumer.

Consumer watchdogs are everywhere, and social media brings them out in a big way. In fact, it allows each and every one of us to be a consumer watchdog and to tell our story. Anybody with a bad experience can make a pretty loud sound using social media.