Many companies will face the question of whether to outsource SEO (search engine optimization) or to hire in-house SEO professionals to improve, manage, and monitor search engine optimization and other Internet marketing efforts. Of course, some companies will overlook the need for search engine optimization, branding, and online reputation management altogether, but don’t worry about them. They will not likely steal away any of your market share, so whichever of these options works best for your company, it is better than overlooking the question.

I have witnessed many arguments on each side of this topic, but most do not give fair and unbiased consideration to each viewpoint. I intend for this to be useful to companies seeking to hire SEO services, freelance and agency search engine optimizers, and in-house SEO who may not be getting what they are worth. My goal is to remain as objective as possible and to discuss something of a potential trend in the online marketing industry.

First Consideration: Who Needs SEO, and How Much?

I want to address one very important consideration right upfront, and that is the question of “who needs search engine optimization?” I do not want to carry on with this part too long, because it should be obvious, and otherwise you would probably not be reading this. There is scarcely a company in existence that will not benefit from proper search engine optimization and Internet marketing. The benefits are measurable, and the factual data proves the importance. A challenging part of the question is in how the SEO efforts you put forth will most greatly increase the bottom line of your company. You would probably not pay a sales representative more money than they return for the company, and SEO is not so different in this respect. You should expect more profit.

When I think about the worst things in the whole world, I have this mental list of things like cruel people, wars, child abuse, murder, and all of that awful stuff. Ranking right up there is selling SEO and Internet marketing services. That is why I say that when I go to hell, they will probably strap me down to a flaming chair in front of a smoldering desk to answer a fire telephone and respond to burning questions about SEO services. Really, I have nightmares about this!

How Selling SEO is Like Hell on Earth

I said that Hell would have me selling SEO, but probably because it is the one thing I despise more than almost any other thing on Earth. I will explain this to you, but first, you must wonder how I can possibly love my job? I love my work as a search engine optimizer, probably more than what you would consider “natural”. If all jobs paid the same, I would have two jobs … SEO and racing cars. There are only a few things I love more than my work as SEO, and those are my family, racing cars, and riding motorcycles. So, it may seem strange that I hate to sell SEO, but I will tell you why.

I just got off the phone with a guy who purportedly spent over a million dollars developing his quasi-e*trade competitor service that will supposedly bring the whole world of finance back into check and fix the struggles of anybody afraid to lose their money in a mutual fund or other stock market failure. Before I get too far, I want to make it very clear that I do not earn my living writing this blog. People find me here, but it is absolutely not how I earn money. I earn money when somebody comes to me to make their business successful and can push their marketing go button. When they come to me to feed me more crap, I feed it right back to them. Sometimes I feel compelled to tell my readers about it.

The Wizard guy called me a couple days ago after finding me online. Yes, he found me in a search and I was not seeking him. I don’t seek people, and I don’t do sales pitches. I am the SEO (search engine optimizer) after all, and my job is for people to find me, but mostly to help people find my clients. I answer questions and I help people to understand what I do, but I would rather choke them than explain the importance of being visible in search engines or that I know how to do it. Seriously, if you find me, don’t ask me if I can help people find you. That is clearly grounds for choking. People discover me many times per day, and some of them think they understand the whole idea of what I provide, but most of them have it all wrong. I mean, sometimes they get it extremely wrong!

You would probably never picture me as a smartass with a clever spin. In fact, I have worked for decades in the field of marketing just to be sure people take me seriously. Seriously!

So, I have this question for you that blows my mind. Who really needs cheap textbooks? Well, apparently a whole bunch of students think they do. Maybe once they get through their fancy-schmancy college days of partying down with a bunch of coeds and waking up with puke-breath, they will begin to see some value in things, instead of just cost. For now, they just want cheap. They want cheap pizzas, cheap beer, and cheap textbooks.

From my standpoint, these kids surely just want cheap and easy ways to learn all the stuff it will take to run our world while the rest of us just keep getting older. They surely just want some way to cheat the system and do things easier than grumpy old geezers like me who couldn’t pass a college course unless I bribed the professor or threatened to optimize the college dean’s name on Google for terms like “grades for sex”. I could probably pass the hardest of courses then.

Then again, maybe they just want the same things the rest of us old geezers wanted when we were their age. Maybe they really do have those same challenges, and there is the outside chance they even have a few more battles than we did. Probably not, but just in case, I still get a bit emotional when I picture a fraternity party running out of beer.

I have heard percentages of marketing efforts that do not work. I have heard and witnessed those statistics enough to reach the top of my throat, and to declare that most marketing is little more than miserable failure, like the last squeak of a mouse in a trap. In fact, if you held my job for a day or two, you could even taste it like bad acid reflux. It is really true though, that most marketing falls on deaf ears, and the masses are immune to it. This is largely because these days, anybody with a computer and an Internet connection can bill themselves as an expert marketer. The barrier of entry no longer requires aptitude, experience, or even desire for anything other than somebody else’s money.

The odds of a marketer to recognize the root of our field as serving others with respect, dignity, and a desire to serve them has diminished to a point that skepticism is allowed to take over as a prevalent factor. This means that trust … hard-earned and well-deserved trust is due for a resurgence. A recall to the very root of the word “sell” is what it takes to be really great in a marketplace. If you have not learned this from your marketing pedigree just yet, the word “sell”, in this context, owes its origin to the Norwegian word “selje”. The literal translation is “to serve”, and that still means a lot to some of us.

The job of a professional marketer is to figure out that tiny fraction which does work. What we do is to serve our clients in a way which reflects our desire to benefit more than only ourselves, and to serve others at our highest capabilities. It means that a great marketer must look beyond the benefit of a few bucks today and understand the greater benefit of tomorrow.

Are you in need of a real bargain for your next website? I have a great deal for you today, and it starts at just $175,000 and $25,000 per month maintenance cost. But wait! There’s more!

It sounds like a great bargain, right? Well, maybe and maybe not.

I wish I had recorded the conversation I had with a woman desperately in need of an answer about website pricing. She just wanted to hear the answer that agreed with her. She did not have any desire at all to hear the right answer. I do have the urgent voicemail message she left for me, and I will include it in the podcast.

After hearing the voicemail message, I promptly returned her call and she was even more frazzled in real-time. The purpose for her call was that she was frantically seeking some way to sway her business partners from an offer made by a website development company for what she believed was astronomically high. The part she could not answer was why it was too high, or how much too high it was. All she knew was that it was too high, and she wanted ammunition to fire back at the developer and her business partners.

Being ranked at the top of search listings on Google, Bing, and etcetera, for the things that make companies money is a very competitive endeavor. The SEO who can produce really fantastic results are few and far between. The demand is high, and the supply is comparatively low. SEO is a tricky business, and to find good SEO is kind of like finding a needle in a haystack. What makes it even harder to find good SEO (search engine optimization), is that the best SEO (search engine optimizers) are not seeking you.

Unless you sell fish milkshakes or garlic scented breath spray, you have probably noticed that there are a lot of others trying to attract the same customers as you. I should not need to explain all the reasons for wanting to be at the top of search listings, but I will say that being there is very valuable. I don’t just mean being there for your few “important” search phrases like your company name. I mean being there for the right search phrases, with the right marketing message, and a website that will convert lookers into buyers. I mean being listed for thousands of searches and maximizing your lateral keyword effectiveness. This is a job of the SEO, and we are paid to do the work that makes most people want to pull their hair out and scream at their computer.

Turning away business from a customer with a fist full of money and a desire to buy what you sell may seem like a bad business tactic. For many people, turning away a customer is viewed as a tragedy, but in many cases it can produce great benefit. In fact, there are many instances where this tactic can be extremely profitable. I know, it sounds crazy, but let me explain. First, I want to be clear that this is a tactic versus strategy, so don’t start trying to make a bunch of money turning people away just yet.

Examine, for a moment, a couple of reasons it can be important to turn away business, and how it may benefit your business to do so. Face it, not all customers are great customers. There are bad customers in every business … yes, I said every business. Even if you own a coin operated vending machine company and never have to face the customer, there is such a thing as a bad one. There are ways to turn away business that are tactful and useful, and sometime we just have to learn when it is right to say “no” to the customer.

I often find myself visiting with everything from small emerging SEO clients to mid-market SEO clients and large enterprise SEO clients. A commonality I find is that each of them have a hard time justifying the initial cost of SEO services, but I want to help explain how they are able to do so. In each instance, there is a clear understanding that they need SEO. After all, it is what makes them visible to more people searching to buy what they sell. Let’s not get silly and start questioning whether SEO works or not.

We surely all know that SEO provides an excellent return on investment when it is done just right. If you don’t know this already, there are a squillion solid case studies to back it up. If you are reading this, you know very well that it works. I wrote this and SEO’d it for you, and now you are here to read it, so let’s not be coy. You want more people to see your brand and your value proposition, and this is something that enterprise search engine optimizers do well. The challenge lies in how to justify the stroke of a pen that puts your money into the SEO’s bank account. So let’s look at that and consider how everything from the enterprise SEO service level all the way down to a “let’s fail fast and get it over with” marketing budget is justified.

What is Enterprise SEO?

Let us first look at the term, enterprise SEO. What does it really mean? Somehow the word enterprise has been used to define an elite level of businesses that spend a lot of money on marketing and have thousands of employees in huge skyscrapers. Let’s put that definition of enterprise to bed right now, and start looking at this a bit differently. I like the definition provided by Princeton University which states as follows:

The search engine optimization (SEO) industry has attracted a lot of bad search engine optimizers. For a good SEO, there is a lot of money involved. Wherever there is a lot of money, there is usually a lot of fraud, too. It can be really hard for the average person to know the difference between good seo and bad seo.

I know it is not only me who gets the offers in my email each day offering guaranteed top ten results at Google. I manage a lot of websites, and nearly each of them will receive offers for guaranteed SEO results. I even get these offers for sites that I intentionally exclude from search engine indexing, which makes it pretty clear these guys don’t know much about targeting their market … they just have an email address. They claim to guarantee top ten results, but top ten for what search? I guess that would be pretty easy for keyword phrases like “unicorn hunting expedition”, but what about the stuff that really pays off? What about the things that create more business for the client, and not just a buck for the SEO?

SEO Guarantees Should Be Objective

A guarantee without an objective measurement, that is reasonably guaranteed to be achievable, and is guaranteed to be of value, is no guarantee at all. However, that is the type of guarantee people get suckered into all the time with SEO. It is a good reminder that it is really easy for people without integrity to make false claims. It is a constant challenge for me to try and understand why people so often believe lies more than they believe the truth about Internet marketing. They only see the bold print with great claims, but their eyes glaze over when it comes to the fine print or when common sense is necessary. You know, like the common sense that kicks in and tells you “it sounds too good to be true.”

I want to share seven legitimate SEO guarantees that are based on objective third party measurements that are very achievable by any SEO worth the water their body is made of. These are guarantees that actually have meaning, because they are measurable and not subject to individual interpretation, and they place specific responsibility on the SEO.