I had to ask myself whether this is humor or hazard for me to give a swing at our ever-increasing population of SEO and social media “experts”. I guess the idea gave me just a little guilt pang at first, because I always heard that I should treat people the way I want to be treated. Who am I to tell anybody they don’t have what it takes?

Then I grinned from ear to ear, tucked my sweet love-everybody nature back in my shorts, and put my middle finger in the air. After all, this is not “biting the hand that feeds me” … this is harsh and very real truth. This is more about educating, and saving a few lucky others from huge disappointments. This is a glimpse of reality! In fact, a reality that I intend to illustrate it for you very clearly.

I know, you may be thinking to yourself, “Lighthouse Candles, Mark, really?” Yes, it is true that I am generally likely to write about something more exciting and manly, and include things like guns, race cars, and motorcycles. That is mostly because I draw things right out of my real life, and my life is manly. Don’t make me prove it!

Not this time, my friend. Today, I am taking “SEO and Social Media Marketing Blog” to a whole new level of lace pink pantie-waist and foo-foo good smelling stuff. Just go with it, because if I have my way, Lighthouse Candles will be researching gunpowder and locker room scented candles by day’s end.

I blame the Internet. Attack this all you like, but I blame the Internet and its many over-hyped success stories for allowing people to let down their guard and take a “witness” approach to their marketing. We all know that the Internet is a hugely important tool to businesses, but the lack of understanding how and why the Internet is valuable to a company has led a lot of people to throwing their hands in the air and giving up participation in their marketing. It is a knee-jerk reaction people make because all that information about Internet marketing is beyond the comfortable things they understand.

What makes this worse is that as so many people give up trying to be participants in their marketing efforts they give up on even knowing the right questions to ask or directions to take. It is as if they just throw all their fate to Google and a few other websites, and hope they get the right results.

A Non-Participant Seldom Gets Exceptional Results

I received a message a couple days ago that bothered me. It bothered me enough to write this, but it was a message that I see every day from small business people. I want to share it with you, but first, I want to say that this is a good example of why small businesses remain small.

Shoppers lie. It happens all the time that they say they want one thing, but the truth is actually quite different. This happens because most shoppers feel a bit insecure about their purchases. Just picture yourself walking into an auto dealership to understand this better. You probably make up reasons to say “no” before you even drive on the lot. It is how consumers “protect themselves”, and it is rooted in cynicism. People want to buy things on their terms, and not the seller’s terms, and if that means they have to lie, they will often lie.

I am not going to call everybody a liar. No, I am not going to do that. What I will say is that during the purchase process, there are often things which are not exactly as they seem. This begins in the very earliest steps to a purchase, and it is the marketer’s job to overcome those smokescreens. We do this in many ways, including fact-finding about our market to better understand the ideal customer and how to meet their objectives. We perform careful propensity modeling to determine exactly who to target. Then we create a strong call-to-action to entice customers to take action now, before they can dream up another lie to help excuse themselves from committing to the sale/purchase.

It should not be surprising that much of this process is made far more difficult by trying to market to the wrong people. A lot of marketing efforts miss the target miserably by skipping the research and trying to sell to people who are only marginally interested in the offering.

Do you check your statistics to see if your web traffic has moved up since you checked it an hour ago? Do you ever feel just a tinge of obsession over your Google Analytics or Clicky statistics? Do you wait impatiently for the next update of your score on Alexa, Compete, or Quantcast? Do you get frustrated when your PostRank score is a day behind and you just have to know if they actually picked up on all of your hard work?

Stop it! Just stop it!

I know how easy it is to feel better when you go and see how (or if) people are interacting with your website or your social media profiles. It is actually very important information to know. Knowing your statistics, and understanding what they mean is extremely valuable for effective online marketing. The problem arises when it is taken to a level where productivity is lost.