Tag: social media dilemma

HubSpot SEO and Social Media Lessons and Review

HubSpot has some things to learn about both social media and SEO. I like some of the people at HubSpot, so don’t take this all as negative. This is just my cursory review from what I know of the company. I think if you are willing to spend a lot of money for mediocre search engine results in a non-competitive market, they are a great bet. Their Website Grader product is a kind of neat tool, and the company has some great minds at work, when they elect to use them.

I met Jonah Lopin, VP of Customer Operations at HubSpot during “Integrated Marketing Summit” in St. Louis, where we both gave talks on social media. After our talks, we were both very pleased with the similarity in our message, and we exchanged cards. It was actually a bit shocking how similar some of the messages we delivered were. I spoke from 11-12:00 p.m. and Jonah spoke at 2:45 p.m., so he surely took a lot of great notes (just kidding Jonah)! I like Jonah Lopin. He is clearly a thinking man.

HubSpot is Marginal … But Trying

HubSpot has a lot going for it, but a long way to come, in my professional opinion. In the true spirit of giving and sharing, I figured “where else will they learn it but from an SEO guy whom they spit on after a social media campaign gone wrong?” Yes, that is me, and yes, I feel like HubSpot spit in my face. They still owe me a camera that I won last December, and they still do not seem to listen … but I will get to that.

Remember, I did say that I like HubSpot, so when I say I want to teach a lesson, I mean it in the most constructive possible way. The real question is in whether HubSpot will accept the lesson in good spirit, or just keep spitting until they run out of moisture.

Am I qualified to give lessons to a company that just secured $33 million and has such smart SEO people? I will allow you, my reader, to find the answer to this question. Let’s first just consider this: You were looking for information about HubSpot … and you arrived here. Most would say that I am extremely well qualified to give HubSpot SEO lessons (after all, go and search Google for SEO lessons and you will find me pretty readily). When it comes to HubSpot’s social media lesson, I think social media already answered this in my favor as well. I will explain.

SEO Lesson for HubSpot and Website Grader

My first lesson for HubSpot would be this: You are wrong about H1 tags. Go ahead and try to prove me wrong, the way a few other “SEO gurus” have tried, but the proof is in the Google. If you Google H1 tags, I will give you a cookie if you find more than one unpaid spot above my article on H1 tags titled “H1 Tags Improve Search Engine Placement“. Go ahead and Google H1 tags to see for yourself and then tell me how having multiple H1 tags on a page should create a warning on Hubspot’s Website Grader. Note: Be sure to count how many h1 tags you find in that article, will you please, HubSpot? If more than one H1 tag receives your warning, why the heck have I been riding the top of that search for most of a decade with a badly formatted page full of H1 tags?

It seems funny to me, but the issue of multiple H1 tags must be the one thing that makes this blog only rank 99.9 out of 100 in HubSpot Website Grader, while you graded your own Website lower than mine. Don’t make me pull out the screenshots.

Well, HubSpot, this blog has a comment section, and you should perhaps hike your “junk” up really high and use it to engage with your proper audience, which are my readers.

Social Media Lesson for HubSpot

This social media thing is great, but does HubSpot get it? I think they really want to, and I think they try really hard, but just like so many other companies busy borrowing millions of dollars and appeasing their investors, they lose all grasp on doing what they set out to do. They let me down, and I am quite certain I am not the only one.

In my case, I clearly showed HubSpot how social media works.

To HubSpot: I not only provided a very creative response to your contest on Facebook, I won it by such a huge margin that Stevie Wonder saw that from a mile away! Was anybody even within fifty percent of the votes, or even one tenth as many new Facebook fans that I brought you? What I am left with is a bad taste of HubSpot for dropping the ball and not standing up and showing that you can do anything with the benefits you receive. If your Facebook fans are worth so little that you have to wait for a $200 camera to go on sale to fulfill your contest, then what in the heck did you do with the $33 million reported by Jonah Lopin at Integrated Marketing Summit in St Louis?

My Summary Review for HubSpot

We can all talk about doing things to create more business, but only the companies who actually back it up will matter in the end. HubSpot has a good grasp on the importance of inbound marketing. Of course, if you look at HubSpot material, it seems they think they invented it. Wrong, HubSpot … it has been around for a very long time, and even here on the Internet.

I have been an inbound marketing practitioner for decades. I built one of the most recognized companies in the wholesale Internet access market without so much as speaking at a single conference or even poking my face above a computer screen for years. I was even called a “bully CEO” by some pretty huge and well-funded competitors because I would engage in real business instead of just talking about it or letting investors screw it up. I have been doing this “new” online inbound marketing since the mid 1990’s, so I guess online inbound marketing is not so new, really. Maybe it just takes a pack of hungry investors and a Guru or two putting out fluff and maybe some people will buy it. Maybe it will last until the investors are happy, and maybe it will not.

We can all make up cool and flashy terms that sound so “engaging” and as if HubSpot is the latest flock of Guru birds, (I tasted my own vomit when I saw the word “Guru” in your articles) but what HubSpot failed to recognize is their market. The market for HubSpot is being missed by a mile, and the ones that are not being missed are the ones you are irritating.

What do you have to say about this, HubSpot?

Hubspot is Trying, I Get That

I am aware that you are seeking to improve HubSpot, and I want the best for you. The best thing I can say that this individual needs to get paid better than you may be ready to hear, and come in prepared to upset the apple cart and start making things happen. When you want to make improvements to inbound marketing, don’t go shopping for a camera on sale, and be ready to give this person the kingdom. He or she may teach you a lesson or two.

REVISION: 3 February Mid Day:

Did anybody notice that Mike Volpe of HubSpot responded pretty quickly, but did not come back when people started to question his word after realizing he was not truthful with me? Denial is a curious thing. It can save you from your shame … for a little bit. I hope you will enjoy all the comments below.

REVISION: 3 February Evening
I got the camera … but you should really watch this video! Somebody over at HubSpot is not very apologetic, and may do well to get his conscience in check. o_O

I think he should read “Living in the Storm” for a better look at life beyond only the moment.

In any case, the camera is fantastic and I still have some respect for HubSpot. In my overall HubSpot review, I must say that they have a lot to learn, so I may just have to treat them like kids once in a while. They will likely never be able to provide a return on investment for their customers the way I can, but maybe they will improve in time. For now, it seems that if you look around a bit for other reviews of HubSpot, it reflects a similar sentiment to mine, and a lot of potential to improve.

Social Journalism: Real Time vs. Vetted Journalism

I have been thinking about the power and truth of live Internet. The power in the numbers is staggering. Today, we can all be journalists, and many of us clearly have a story to report. In fact, before I finish this article I will demonstrate the potential of social journalism with a live video stream from my cell phone, and have it posted to my Twitter, Facebook, FriendFeed, YouTube, and others as it happens … in real time. Speed of information delivery is a huge trend these days, as I pointed out in a recent article about social feeds in Google search results, and once you put it out there, it is not going away.

People love to tell their story, and it is even better if they tell it right when it happens. They often want to tell it before they have too much time to dwell on the details, forget about it, or in many cases even give thought to whether it should be told. If it is an important story, they may even find incentive of wide recognition for being the first on the scene.

This goes well beyond only social journalism. Entertainment has also taken on a whole new look. Earlier tonight my son came to me asking to watch some of our videos from a weekend visit to the zoo. He already had a Wii game on, so instead of showing him on the computer, I played them off my YouTube channel on the big screen television. Then I played some more videos off a laptop in the other room by accessing them through my X-Box 360. This all sounds so insane to me that my kids will never remember having to wait until Gilligan’s Island comes on at four o’clock. Who needs old school television these days, except for those who work for television?

If we did not each have a story to tell, there would not be over 35 million people (out of over 350 million active Facebook users) who update their Facebook status each day, and Twitter may only be a group of about 30 people reporting how the cookout at cousin Evan‘s place went. As it is, the world faces a turmoil of how this all works, and how can we best use all this information.

Where this is going and how it will change our society is a story that is being written each day. For some, it is a story of how drunk they got at a fraternity keg party and are sorry for the embarrassing photos they posted on their social networks. Others will apologize to customers for not being the company they portrayed when their media exposure was more one-way, and worked much slower. In extreme cases, nations will defend political scrutiny such as that of the Iran elections being lambasted on Twitter, and people will run scared from health issues like H1N1.

The threat of misinformation and lack of vetting is there, but the real time “get it now” reality creates an appeal to masses that cannot be overlooked. It opens a lot of questions on the value of real time social journalism. I discussed this with a high school journalism teacher just this evening, and we agreed on many things, but challenged others. Overall, I think our conclusions were inconclusive.

So where does it go, and how cool is it that I just coincided the release of this blog post by streaming the first comment from my cell phone? Now imagine doing that five years ago! I was ultra-high-tech in 2008 when I did a 6,000 mile nine day live mobile auto racing Webcast or my Tornado encounters on my storm chasing Webcast. Now all I need to show you my surroundings along with live GPS and live chat is a cell phone and a service like Qik or LiveCast.

On one hand, being live (or close to it) makes it easier to disclaim discrepancies simply for the fact the facts may not all be known. On the other hand, it can leave a door open to fast spread of misinformation and rumors. One known fact is that people are taking notice in great numbers.

The questions and considerations of social journalism are in no short supply, and I hope your comments are not either. Please tell me and others what you think. Let’s discuss it. Add your comments here, and of course, feel free to message me live with the Meebo chat on the left side of this page.

Are You Ashamed of the Social Media Company You Keep?

Haven’t we all had a gawky friend or bizarre “Aunt Nancy” type whom we are nice to but that we kind of keep to ourselves? I think so, and I will be the first to admit it. When it comes to social media, I have found myself cringing at the thought of some people posting something awkward and out of place on my Facebook Wall or letting the public see that I have responded to something that may seem strange to some people.

What do you do about these folks? I will not say that you should go way out of bounds and get racy or scandalous in your social media space, but let’s face it: somebody likes them! Even if they seem a bit off key and you kind of wonder how it may make you look to associate with them, the fact remains that if you like them, they are just another part of your life’s tapestry. Who doesn’t know an Amway representative? I do, and one who comes to mind is a super nice guy named Rick Wright. I met him as a client when my company developed a Website for his auto dealership. Sure, I give him all kinds of grief about his “Amway Gospel”, but I like him, and I like his family. I also know a guy who puts an aluminum foil hat on and talks about all kinds of strange stuff in his Webcast. He is about as odd as a marshmallow on a turkey sandwich and often as offensive as a fart in a steam shower, but he is a very intelligent guy and sometimes talks about some interesting topics. Strangely, he also has a large and loyal following of viewers and participants of his chat.

Being yourself in social media and being responsible for only you is what matters here. It is largely accepted that we are judged by the company we keep, but on the social networking stage, the rules are different. Social media will introduce you to all kinds of people, and you may find a few with a strange attraction. Heck, there is me … the know-it-all who fears nothing, has a broken inner dialog, and keeps on promoting his all-knowing books (Twitter for Business: Twitter for Friends and Living in the Storm). You still seem to find it in your heart to keep me out of your shadows. What other interesting characters make you laugh or provide an interesting point of view? Share them with the rest of us here in the comments.

The Social Media Marketing Dilemma

There is a lot of buzz about social media marketing these days. We have all heard it, and no industry is immune. All of the facts and figures point to the inevitability that your business will be affected by this turn in the marketing tide. This all got me to thinking about the dilemma that social media poses to each and every business entity.

The dilemma is in weighing the cost of participating versus the risk associated with not embracing social media marketing. So how can you mitigate your risk? Spend a moment with me to understand why you should not overlook social media for another minute.

Social Media Marketing: Now or Later?

The part that may be the hardest for many companies is that this shift in the marketing tide has occurred during an already frightening time for business people. Companies who used to advertise in newspapers have found that they are largely ineffective. This has further added to the already obvious demise of print media. Similarly, television is losing the marketing battle at an astonishing rate. Your local affiliate stations used to receive a piece of the national advertisers spending, and that was cut by the major networks. This is all happening because the Internet has fully eclipsed all other media in both total adspend and consumer reach. 

I can give you a long list of the things which have added to the social media boom, but I do not think I will need to explain this. You know it is here, and you are quite possibly feeling a bit overwhelmed by it all. It is a huge transition. It is kind of a big shuffle where everybody is just trying to find their way and hope when it all settles that they will have made the right choices and that they adapted to the new rules of marketing soon enough to be effective. This really is a dilemma of when to make a quantifiable effort: will it be now, or will it be later? When should you adopt the new rules of engagement? Are you too late? It is too soon? The questions are so plentiful and pressing that I have watched it paralyze many would-be good business decision makers.

Social Media Dilemma: Risk vs. Risk

Perhaps you are just warming up to the idea that this “new” media is where things are going. The fear of jumping in is really pretty normal. After all, it is hard to believe in something after you have watched all the things you always knew about business and economy suddenly change. Most of us were always told that our home would always be a great investment. That seems to be a bit shaky now, although it will certainly return. We thought companies like General Motors, AIG, and others were unshakeable and that the whole world economy could not all just collapse. Things have changed, and amidst all of that change around you, the thought of spending what seems like a fortune in order to effectively participate in a marketing method with a whole new set of measurement metrics probably feels a bit uncomfortable at best.

So what will make all of this feel better and help it all make sense? The answer is this: If your competition does it sooner and better than you, the cost of lost opportunity will be greater than any other potential risk. 

Social media marketing is truly not as new as you may see it on the surface. In many ways, it is the way it used to be done in every company, for as long as business has been done. The tools have changed a lot, but the communication basics are that if you develop a warm market, your business will always perform far better. Your sales process will be much smoother. Your brand image will be enhanced by the added customer satisfaction. The list of benefits to the added communication of social media marketing over advertising as usual should not be so hard to understand. All the same, as a social media and Internet marketing professional since the mid-1990s, I still often feel like I am trying to explain the color blue to a person devoid of sight.

A Picture of Social Media Marketing

I want to provide you with a mental picture of social media marketing. Work with me, please. Let’s say that you are about to walk out the door to drive to your local Wal Mart for a couple items. You are going to pick up a garden hose, some razor blades, a new alarm clock, and a few other items. As you head for the door with your car keys in hand, the doorbell rings. You get to the door and there is a salesperson standing there to greet you. They are with a company you have heard of, but you have never met this person. He says that he has all of those things you planned to pick up at Wal Mart. He has the garden hose, the razor blades, and even the alarm clock, and he happens to have them right there. He even has the brands you would buy. How does this feel to you? Are you a bit uneasy about it? Many people have answered this question for me, and it seems that the vast majority would still get in the car, drive to Wal Mart, sort through the aisles, wait in line, and return home. The trust factor compels them, and the guy at the door just did not have the trust yet, regardless how hard he tried.

I have a new picture for you. The person standing at the door is somebody you have had some brief communication with, and you realize you have some mutual friends. It warms up with a bit of friendly conversation, and what do you know. You belong to the same social group. It all starts to look different now, does it not?

The differences in these scenarios are very similar psychologically to an advertisement compared to a social media approach. In addition, with a social media approach, it is altogether likely that the phone rang before you even grabbed your car keys and a friend was on the other end to let you know they were sending the hose, razor, and alarm clock guy over. It has a completely different feel, and it is the reason that advertising has always been an uphill battle compared to proper relationship marketing.

Social Media Fears: The Biggest Dilemma of All

Now that I have walked you through an analogy of digital social media compared to yesterday media, let us look at the worst social media dilemma of all. This time, you are in the selling position, and you are the guy at the door. Answer yourself this question: do you want to be that guy at the door trying to peddle your goods, or would you rather be the hose, razor, and alarm clock guy who took the care to build relationships and will be walking up to the door already announced.

If you fear what happens if you embrace social media marketing today and that it may not work for you, the greater question should be in which hose, razor, and alarm clock salesperson you want to be. If you leave it up to your competition, your cost will be much greater indeed, because the deepest cost is that of missed opportunities.