SEO project scope Archives by Mark Murnahan

SEO and Conversion: Increasing Website Traffic is Only Part of SEO

I write a lot about SEO (search engine optimization) and social media marketing. You expect that, and I am here to deliver. What I think a lot of people interested in SEO do not want to face is that SEO is a lot less about tricky technology issues, and a lot more about producing brilliant marketing.

The industry of SEO is ever-changing, but at the same time, many things are constant. For the largest part, the same things that mattered ten years ago still matter today. There have been many technical changes, but the technical aspects of SEO are not as individually important as some people may lead you to believe. The technology is really just a lot of little pieces which we fit together to assist the larger cause.

Early in the industry of SEO it became popular to chase information on the latest tricks to stay a step ahead of the search engines. Although there were cases when this became valuable, it seems pretty convenient that it is also used for confusing customers in order to seem more valuable. Many absurd yet popular myths about SEO such as meta tags still persist, even today.

There is value in understanding the technologies involved, but the truth is often less popular than myths. The truth is that search engine optimization and the value it represents is influenced a lot more by human response than by a computer. Giving people something which holds value to them has always been the most important part of SEO. This is the truth, and it is backed up with numbers.
Providing value to customers is not just a principle of good SEO, but marketing as a whole. When you give people something of value, they are more likely to share it with others. On the Internet, they often share it with links. In SEO, those links are like votes telling the search engines who should sit at the top as the “President”.

The Best SEO Trick Ever: Provide Value to Others

If you adhere to this one solid principle of providing value to others, your marketing will take a positive turn. A trick I have learned through two decades in the marketing business is that sometimes you must give until it hurts. Getting everything you want may not always work on the time frame you have set for yourself. I have often discovered that this challenge simply means that you are either not giving enough value, or you should have started sooner, and with better research.

Transforming a business from good to great is not simple. If it was simple, every business would have great results and everybody would win.

It is popular these days to award medals and ribbons to every kid in the race, but let’s face it … that will not translate well in the business world. We do not all get ribbons and medals.

Making the best of any market means knowing which people to reach and knowing what they want. It means knowing the customers’ needs and desires, and knowing the best way to solve them. When you take a close look, SEO starts to sound a lot like marketing, which is exactly what it is, but SEO is often viewed at as a technical trade. What many people are hesitant to understand is that SEO is more about producing great marketing in a very competitive atmosphere and less about geeky magic tricks. It requires an understanding of what people want, the unique ways they interact online versus offline, creating an appropriately compelling message, and being able to properly apply technology and mathematics.

SEO is a lot less about programming code and geek stuff than it is about people and psychology.

SEO Meets the Human Factor

The technologies surrounding SEO can help a lot, and increased website traffic is a great thing. I certainly love watching big numbers. I know that big numbers of website visitors will always impress my clients. They really want to see those new visitor statistics, because that is something they understand. What they have a harder time focusing on is that if those numbers do not inspire the conversion of lookers into buyers, or convert their brief message into a lasting one, most of the value is lost.

With any marketing message, there is a right group and a wrong group to deliver it to. It is easy to assume that if somebody performs a given search, they are the right audience for you. This is not always as simple as it seems, and often leads to spending a lot of time and money learning hard lessons. Taking a stronger approach to researching your market reminds me of something my father often advised, which is to “measure twice and cut once.”

Focusing on delivering the right message and presenting that message to the right people leads to higher conversion rates. The research to affect this result is in the top two most important roles of a search engine optimizer, second to getting out of bed.

Getting the research right is what tells us how to reach the right audience and what they will respond to favorably. It gives us the information we need to convert website visitors from lookers into buyers. Secondarily, it tells us how to bring more website traffic based on what people are searching for. Yes, bringing the people is secondary to knowing what they will want once they get there. Why should this concept be so difficult for smart people to grasp? Perhaps it is because they are blindsided by a lot of technical talk and SEO lies.

Educating a client on the importance of increasing conversion by producing a better message based on proper research may sound like an excuse to overlook the traffic numbers, right? This is not the case. More traffic is relatively simple to achieve, when you are actually providing high value based on good research.

The fascination with big numbers has created a culture of promoting valueless junk on the Internet aimed only at bloated traffic numbers. As the importance of traffic volume over traffic value grew roots early, many businesses overlooked doing the things that actually produce revenue. This misjudgment has lead many companies to underestimate the value of the Internet for their business growth. They may have hired SEO services which produced a huge volume of traffic, but then when it did not convert to revenue for the company, they lost faith. More often, they find that the SEO either did not really understand their role, or did not make a stand against the client’s preconceptions of the SEO being just a tech job. It is easy to see how these things could make a company stop trying.

Improving SEO Conversion Means Great Marketing

What can you do to convert more website traffic from lookers into buyers? This is an old question that every good marketer faces. The best answer is usually in finding the right audience. It is always easier to sell a product or service if you are selling to the right audience.

It is commonly accepted that good search engine optimizers who have done their research will know how to get more links by providing useful and compelling content. This will create a lot of website traffic, but that does not always mean the money train is coming down the track. If they are trying to sell tractor tires to race car drivers, they may gain a lot of website traffic, but they will probably have a hard time selling tires.

Good SEO also know, which I suspect a lot of people do not realize about the business function of SEO, is that they must produce reasons for those website visitors to take action and convert into something valuable to the website owner. This may mean a sale, a sales lead, a subscriber, or whatever it is that provides value and purpose to the effort. The first step is knowing who those visitors are and what will compel them to take action. The common tragedy is to get the traffic and then try to figure out why people are not responding.

Traffic quality is an area where it seems that many SEO (the good ones) would like to concentrate on more, but they get their hands tied by the client. The client often looks to the SEO primarily for the purpose of driving more traffic, but then neglect the value an experienced SEO has as a marketer and not just as a part of a tech field. This can create a case where conversion is viewed as secondary to a primary goal of traffic, which is totally backward and often a fast track to failure.

What do you think?

Photo credit to landofnodstudios via Flickr

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How Good SEO Becomes Great SEO: Feed the Gorillas!

I recently returned home after an all-day meeting with a company in need of my SEO and social media marketing services. I wrote about them in my recent article titled “99 Percent of Marketing Fails, But Eleanor Can Fly!“. The company asked me to come to Chicago and meet with them at length about their needs, and get to know them. They don’t just want a consultant, they want me to share in their vision and help them to achieve some really big goals. They want my commitment to their long-term success.

We had a great time, and I learned a lot about things which make the company really great. The culture of the company is to do things with purpose. They do meaningful things and they do them for the right reasons. Their purpose is not all about the money, but the money is all because of the purpose. I suppose it is easier for them to come by their purpose, because they are a family-owned company in their fourth generation. The culture was passed down, and there is a strong sense of responsibility that comes along with that. I am still optimistic that a greater purpose can be developed in newer companies, too. They must first understand that greater rewards come from a bigger vision than themselves, and not just a clever business plan.

Tangent Thinking Creates Great SEO and Social Media

While I was meeting with these fine folks, we often spoke in tangents. We let our minds wander with our ideas. Thinking and sharing your tangent is often the best way to discover your greatest creativity. I told the guys that if I was there in the office each day, much of my best work would not be sitting at a desk and doing geeky stuff like reprogramming their websites, but rather pacing the sidewalk smoking cigarettes, and chugging coffee. I forgot to add the telephone. I need cigarettes, coffee, and a telephone so I can call for more inspiration and ideas from that perfect person in my giant network of creative and resourceful friends who can help me think through my latest flash of genius.

I explained that good SEO takes a lot of hard work, data analysis, and understanding of technologies, but that great SEO requires something a whole lot different. It requires creativity, passion, and doing something truly exceptional and showing people what makes your company amazing. Yes, SEO is a whole lot more than just picking some keywords and putting them on a perfectly crafted website. Really great SEO (search engine optimizers) know that asking for a link from other webmasters is a huge waste of time. They know that if you do something really out of the box that people love, more people will link to you because they are compelled to share the value you provided them. Yes, there I said it. I just gave you the single best tip in my SEO bag of goodies.

When the SEO Light Bulb Comes On

While I was on a tour of the company’s facility with the VP of Marketing, his right-hand man, a brilliant note-taking scribe who goes by the title of “Director of Innovation” came to re-join us on the tour. The three of us stood in the “bird cage” high atop a huge facility where employees were working hard to do their jobs. As we talked about them, it really began to feel like they were not just there to get the job done, but that the culture of this company allowed them to all be a part of a bigger picture. They worked side-by-side with family members, and I don’t just mean the strong family which is the company. They worked with people they had known since birth … you know, actual family members. Many of them had been there for a very long time. Sure, jobs are harder to find these days, but I don’t think these people came to work each day just because this was the only job out there for them. They understood the vision, and if any of them question their corporation’s intentions, they shouldn’t. I don’t. Hearing it from a guy with the founder’s same name, I can say that the higher-ups really have a whole lot of heart wrapped up in that staff. They really do care about the employees, and they feel a huge sense of responsibility to the thousands of people it can affect if they make bad decisions. It gave me goosebumps more than once.

While we stood there talking about these hard workers and sharing our visions for the company, the Director of Innovation had a moment which really came to seem like a light bulb turning on. He knew that what I do is more than just things he had read about SEO and Internet marketing, but had not put his finger on it just yet. In this light bulb moment, he really started seeing how the initial perceptions of SEO as a technical trade went a lot deeper. He noticed that it also has a lot greater than expected roots in people, talent, creativity, networking, and so many other branches of a marketing tree. It was in this conversation when he realized that there really is a lot more to the job description of search engine optimizer than he thought. It is not just about getting a bunch of website traffic. It also has a lot to do with being able to express the value of something, and doing it in a way that people can relate to. It has to do with building a brand and sharing that great culture of the company with other people who will appreciate it and benefit from it. It has to do with building consumer confidence, which often takes a lot more than just being the first search result when people search for what you offer.

Social Media Seeds SEO, But Here is How!

In our discussions, I mentioned that social media is like seeds of SEO. Actually, SEO is social media, and I will explain that briefly. If you consider that Google’s most important SEO ranking factor is quality links pointing to your website, you can see that it is all about the people’s opinion. People who have confidence in your brand, and see value in your message, will link to your work. Google is just a bigger tree in the social media forest. It reflects what the people like, and what the people want. It is largely based on the same principle of great things being popular.

Google is just a bigger tree in the social media forest. It reflects what the people like, and what the people want. It is largely based on the same principle of great things being popular.

There is a lot more to it, but it is the whole forest that I want you to see. Sure, you can swap a bunch of links and ask people to link to your website. If you think that works so great, consider how long it would take to get thousands of incoming links to your site by asking for them. Then consider how much more effective it would be for your business to do great things and provide great value, then present it in a way that people will love to share. Getting this wrong is why I say that most SEO fail at link building.

How Does a Good Business Become Great?

A wise man who knew about making a good business great described it as feeding the gorillas. You must give them what they want, and they want bananas. Give them bananas and they will be happy gorillas who will be loyal to you. I think there was a lot more wisdom in this than just the picture you have in your head right now of a silly man throwing bananas to a gorilla (you saw that guy in your mind, too … I know you did). It means giving people what they want in life and realizing that is the most effective path to getting what you want. This holds true, whether it is a link to your website, a purchase from a customer, love of another person, or becoming a massively successful brand. Feeding bananas to gorillas is what made the company I met with yesterday a great one. They have been giving people what they want for a long time, and the success is evident.

I really enjoyed my trip to Chicago and the day I spent getting to know these guys. I hope they see just how much similarity we share in our methods and motivations. I suspect as they read through the copies of my book, “Living in the Storm” that I left with them, they will see that I strongly believe in feeding the gorillas, too.

Mark’s Side-Note
This may seem a bit outside of the topic, but it does relate. I want to add that while I visited with my wife on my way back home, she sensed an emotional attraction that I have to this company. She said that from all I told her, I could not have dreamed up a more suitable and exciting opportunity to do the things I love than what this company has in mind for me. I was not looking for this, and I have been a CEO for two decades. The company found me, and has expressed an interest in making me an employee of their corporation. This is certainly not something I would normally even consider. At the same time, it really proves that if you do great things, with great purpose, and you present it in a way that people love, nearly any goal can become reality.

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7 SEO Guarantees: Yes, Guaranteed SEO Can Be Legitimate!

The search engine optimization (SEO) industry has attracted a lot of bad search engine optimizers. For a good SEO, there is a lot of money involved. Wherever there is a lot of money, there is usually a lot of fraud, too. It can be really hard for the average person to know the difference between good seo and bad seo.

I know it is not only me who gets the offers in my email each day offering guaranteed top ten results at Google. I manage a lot of websites, and nearly each of them will receive offers for guaranteed SEO results. I even get these offers for sites that I intentionally exclude from search engine indexing, which makes it pretty clear these guys don’t know much about targeting their market … they just have an email address. They claim to guarantee top ten results, but top ten for what search? I guess that would be pretty easy for keyword phrases like “unicorn hunting expedition”, but what about the stuff that really pays off? What about the things that create more business for the client, and not just a buck for the SEO?

SEO Guarantees Should Be Objective

A guarantee without an objective measurement, that is reasonably guaranteed to be achievable, and is guaranteed to be of value, is no guarantee at all. However, that is the type of guarantee people get suckered into all the time with SEO. It is a good reminder that it is really easy for people without integrity to make false claims. It is a constant challenge for me to try and understand why people so often believe lies more than they believe the truth about Internet marketing. They only see the bold print with great claims, but their eyes glaze over when it comes to the fine print or when common sense is necessary. You know, like the common sense that kicks in and tells you “it sounds too good to be true.”

I want to share seven legitimate SEO guarantees that are based on objective third party measurements that are very achievable by any SEO worth the water their body is made of. These are guarantees that actually have meaning, because they are measurable and not subject to individual interpretation, and they place specific responsibility on the SEO.

SEO Guarantee Number One: Website SEO Readiness

Measuring website readiness for SEO can be performed in many ways. It seems that a lot of non-SEO people do not realize how objective this can be. There are a lot of very specific deal-breakers that can preclude a website from high search ranking, and they can be measured very objectively. I will give you just a couple of examples.

Website Grader by HubSpot: HubSpot is a company that provides tools to help companies measure and improve their website and social media reach. As a side note, it is actually kind of funny that if you search Google for HubSpot SEO or HubSpot social media, or a bunch of other terms related to their services, you can find my thorn in their side. I have given HubSpot a hard time in the past, but they really do have some good products to measure a website’s preparedness for SEO.

Website Grader analyzes a website based on preparedness for SEO mixed with its traffic level. A legitimate SEO guarantee based on a set ranking on Website Grader is something achievable to the SEO, because it will provide details of what to improve, and it is objective data from a third party. If the SEO guarantees a HubSpot Website Grader score of 98 within 60 days, it is something that is both measurable and readily achievable to even an average SEO. Try it for yourself and see where your site ranks. If you want to improve it to 98+ within 60 days, your SEO should be able to make a legitimate guarantee. This particular site is presently ranked at 99.7, and it did not require any rocket surgery. Click the badge to see a sample report for my blog.

Google Webmaster Tools: I have previously pointed out that Google wants to index your website. Providing relevant listings for searches has everything to do with how Google makes money. They provide a lot of help for making websites more search engine ready, because it helps them meet their business objectives.

Google Webmaster Tools provides objective information to help website owners measure and maintain the SEO preparedness of their website. This provides a measurement that any SEO should be able to guarantee, legitimately. I will include a couple screenshots to show SEO standards that any SEO should be able to achieve, maintain, and guarantee.

The appropriate SEO guarantee in the instance of Google Webmaster Tools is clear and very simple to track. It is also very achievable to any SEO that has been in the business more than three weeks.

SEO Guarantee Number Two: Traffic Measurement

There are a lot of ways to measure website traffic. There are many different value metrics such as number of unique visitors, time on page, bounce rate, traffic sources (keywords, referring websites, etcetera), new vs. returning website visitors, and more. If a guarantee is to count, it must be well defined and based on historical data compared to new data.

A legitimate guarantee that the SEO can make in traffic measurement could include ongoing work in specific increments until certain goals have been met. For example, if the goal was to increase search traffic by 300 percent and keep the time on page above four minutes, the SEO will provide (and log) no less than ten hours per week in services until that goal is reached. That would be a reasonable guarantee. If the SEO wants to get to work on other projects, he or she will probably work pretty hard to be sure the goal is met without delay.

SEO Guarantee Number Three: Alexa, Quantcast, Etc.

Ranking at Alexa, Quantcast, Nielsen, and etcetera is another form of traffic measurement that is more important to websites focused on selling advertising than their own products or services. These rankings have often been contentious, and many people will argue their validity due to possibilities for falsified or fraudulent results. However, it is hard to argue that the SEO has not done a good job if a website’s ranking in two or more of these services has made significant improvements, especially if they each produce results that are in agreement.

If the SEO chooses to guarantee increases in these rankings, it can be beneficial to measure more than one of them simultaneously. A guarantee of ranking in the top “X” sites on each of these services could mean the SEO will provide the amount of increase at a specific cost and continually log efforts until the goals are reached. If the SEO priced it too low, their guarantee is to keep providing work, and proof of that work, until your objective is reached. An incentive to the SEO for higher than promised results is often an additional guarantee of another sort. It guarantees the SEO will be excited to work on your project.

SEO Guarantee Number Four: Increased Incoming Links

Incoming links pointing to your website is the most desirable and effective way to achieve higher search engine rankings. Because of its importance, it is also one of the most abused areas of SEO. The most common scams I see are from crooked SEO selling useless links. Many SEO will promise you a squillion new incoming links to your website, but what they do not tell you is they are largely links from domains that are penalized by all major search engines for being “link farms” and can actually do more harm than good. It is why this kind of search engine optimizer will generally have their own website penalized and cannot produce a single example of a website where they have created a large number of useful incoming links.

If any SEO guarantees to produce “X” number of incoming links, you should see it as a big red flag. On the other hand, if they guarantee a given MozRank increase based on high quality links, it had better come with some pretty serious content production. That means producing the kind of website content that will attract people to share your article in social media, reference it in their blog, or submit it to Digg, Delicious, StumbleUpon, and others. Any SEO promising links simply by adding your web address to blog comments, forum posts, and link farms is likely to hurt your business in other ways, too. If you want to know how to create incoming links, read this article titled “SEO Backlinks: Why Most SEO Fail at Link Building“.

Links are not created equally, and some are not only worthless but even harmful. Any SEO guarantee including link building should be based on measurements of link value and not just link volume. A reputable measure of link value may be found using SEOmoz Linkscape or Open Site Explorer (example report). Of course, there is also Google PageRank, but a good SEO knows that PageRank is not a good measurement tool, and it is old and unreliable data.

A reasonable guarantee for the SEO to offer is to produce and promote useful content on your website and continue until it reaches your set goal. This is another example of an SEO guarantee that places responsibility on the SEO to work for their money.

SEO Guarantee Number Five: Increased Search Phrases

The number of unique search phrases that bring you traffic can be a useful measure of overall performance. I do not mean measuring the number of search phrases where you appear in results, but rather the number of search phrases that actually brought visitors to your website. It can indicate that your site is being more thoroughly indexed, and that its overall search engine health is improving. If your site was visited as a result of only 500 unique search terms in one month but then visited as a result of 5,000 search terms the next month and 10,000 the following month, it is a pretty good indicator that things are going well.

This is a very measurable metric that has meaning, but for the purpose of a solid guarantee, it should be measured alongside the number of unique visitors to your website. You know, for the skeptic to be sure the SEO is not running a script to falsify the results.

A good SEO guarantee based on the increase in search phrases could be something such as additional increments of services being logged by the SEO until “X” percent increase in unique search phrases and “Y” percent associated increase in unique visitors.

SEO Guarantee Number Six: Solid Marketing Plan

This is a preemptive guarantee that is a hard one for a lot of people to really grasp as a truly measurable guarantee … but it is! Many people will look at SEO as a commodity that is produced the same by every search engine optimizer, and is just a set of basic tasks we perform the same for each client. This is not how it actually works, but it is why I receive many visitors searching for SEO hourly rates (google it for yourself).

I recently wrote about the relationship of marketing cost vs. marketing value, and the truth is that if you want all the pieces to fit just right, you should plan to make a sizable investment. This is because a good SEO will be making a sizable investment of time and knowledge to help you achieve your business objectives. As you can perhaps see here and throughout my blog, there are a lot of tasks to perform in reaching good search engine results. The specific work of my industry is not the same for any two companies, which is why a properly outlined plan can be the greatest SEO guarantee of all.

The lack of a solid marketing plan is a guarantee to fail. If the SEO provides a well-formed contract outlining the discovery process, proposed execution of tasks, and reporting of outcomes, it is likely the best guarantee that you will get what you pay for. When it is carefully planned out, high quality SEO can become the greatest asset to a company, topping the chart for online success tools. It can take a company to a whole new level and send their profitability and market share through the roof.

SEO Guarantee Number Seven: Inaction Guarantee

Number seven is the SEO guarantee grandfather of them all. I guarantee that there are a lot of websites returned in a search for what you offer. If you do not take action to optimize your position, or you lack the proper actions, you will miss a lot of potential business. That is a guarantee worth betting on. If the SEO has a strong track record and will make specific guarantees like the ones suggested here, you will risk a lot more lost money by inaction than if the SEO took your money and split for a country without extradition.

SEO Contracts, SEO Proposals, and SEO Espionage

SEO Contracts Should Not Require a Cryptograph — SEO Should Not Require a Cryptograph

Search engine optimization can be a pretty deceitful field. There are a lot of challenges to the SEO every day which can make us look bad as an industry. SEO is a very lucrative field, which makes it prone to excessive competition and it is frequently a target for fraud. The fraud can happen on both sides; from the SEO, as well as from the client. I have a couple ideas on the topic, and I hope this will benefit you, whether as the SEO or the potential SEO client.

Considering that the SEO professional has to look over his or her shoulder at all times, there should be little wonder why even the best SEO with good abilities and intentions can come off as shady. After all, anybody who feels suspicious all the time can appear suspicious, themselves. This suspicion of SEO services prompted me to question how we must seem to potential customers when they read the SEO contracts, proposals, project scope, retainer agreements, engagement letters, needs analysis, non-disclosure agreements, and etcetera.

Many SEO proposals and SEO contracts that I have read lean toward being a bit ambiguous and one-sided. I am “guilty” of this, too, and I have even heard it from clients in my decade plus in this field. What is sometimes hard to overcome are some of the reasons the SEO contracts are ambiguous … and why sometimes they should be.

What to Include in SEO Proposals

The question of what to include in the SEO proposal is a tough one. I think a lot of SEO must have felt that little pang of uncertainty after they have crafted a brilliant SEO proposal and present it to the prospective client. Some of the questions the SEO may ponder are whether the prospective client is just using it to try and implement the proposed work internally, using the SEO proposal to shop around, or even stealing the brilliant work to provide the proposal to their shady SEO who was too lazy or incompetent to do the research themselves. I suspect that every good SEO is cheated at least once.

How much can you include in the SEO proposal before the client thinks they can implement it themselves (which seldom works well for them), and how little can you include in the SEO proposal, yet still convey a high value? There should be a balance, but my approach has often been to just put all the cards on the table and give them the gold. The problem here is that so many people view SEO as a science (see “Search Engine Optimization (SEO) – Art or Science?“). Clients do not always realize that SEO implementation is not created equally, and there is also an artistic side to SEO. There are many degrees to doing the job right, and even the same strategy implemented by two different SEO will yield different results. After a potential client ends up hanging themselves on that rope you give them, they lose faith in you and even the whole prospect of hiring out SEO services.

The other side of the coin is to show very little strategy in the SEO proposal but provide a lot of proof. In this case, it may look like the SEO strategy is weak and not show enough value. Proof of concept and SEO case studies are fine, but many people cannot relate that into their world due to inherent doubts about SEO.

What to Include in SEO Contracts

A great SEO proposal must be backed up with a great SEO contract. Putting too much information in the SEO contract can have the same results as with the SEO proposal, but worse, this time you are asking them for a signature and money. Leaving any ambiguity may look unprofessional or dishonest, but making it too rigid comes with a risk of not being able to provide the right responses the client needs under changing market circumstances. Just imagine the contract that says exactly what the SEO will do, but then you find an instance where market changes say that you should do something different.

The SEO contract can be a deal-breaker, especially if it is going before a board of directors with a bunch of people who do not have a clue about SEO, or marketing at all for that matter. When you have a company filled with a bunch of people doing all they can to be sure they still have a job tomorrow (most companies), the last thing you want is for them to vote something down just because they didn’t understand what they were approving. This applies to small companies and large, and even a one-person company has a “board” of sorts.

Consider What the SEO Contract Represents

Everybody wants to avoid a lawsuit. It may sound too simple, but let’s look at what the SEO contract really represents. It is a contract that says that the customer agrees to pay “x” money in exchange for “y” services. If everything goes just as planned, and everybody involved is on the up and up, the contract should actually be a very useless piece of paper. Looking at it this way, you can see that the contract is mostly in place solely to make everybody comfortable in case it has to go to a court to be upheld. This is the bottom line with a contract. It is really useless as an instrument unless or until it is contested by one party and is brought to a courtroom or mediation.

With the purpose of the contract in mind, it should be easier to prepare your agreements in a way that addresses these basic components of “x” money for “y” service. A lot of the fluff beyond that is mostly there to address irrational fears. Not all of it, but this is the case with much of the content in most of the SEO service contracts I have read.

I have spent a significant amount of money having contracts reviewed and prepared over the years. I recall something one of my attorneys once said when I asked him to review one of the contracts I used for my customers. He said that the contract looks great, but that he could not “bless” the contract, and for that I would need a priest. He went on to say that any contract is only as good as the people signing it or in the worst case, the judge who makes a ruling on it. Looking at it this way, I may suggest that you just be sure to use waterproof ink before you splatter it with holy water.

SEO Espionage is an Irrational Fear

To the SEO: Collaboration between SEO is great, but sometimes the SEO has to know when to watch his or her back. Right? Well, the answer is yes and no. Most of the time the fear is irrational. I know that many SEO have used my work to build upon their services and their knowledge base. They have used my contracts, my proposals, and they have used SEO espionage to take food from my kids’ mouths. Should I concentrate on that, or the fact that I have done my little piece by using integrity and ideas to make the industry stronger?

I place providing value to the industry very high. I have been giving away information and putting my ideas out here on the Internet since the 1990’s and somehow people still pay attention. They flock to things like my very old article on h1 tags, and constantly find me when searching for SEO contracts. Being useful and providing value is a good thing … a very good thing. When you look over your shoulder with fears that somebody will get a leg up on you, it is easy to miss the big picture. There are enough SEO clients out there, and even if somebody takes your prized prospect away, there is always another one better suited to be your client.

A better way to look at it is that if you are working with a good spirit of collaboration between SEO, the whole industry becomes stronger. When the industry becomes stronger, your business becomes stronger. The market for good SEO will never be saturated. Really, pay attention: “The market for good SEO will never be saturated.”

Why SEO Contracts Don’t Matter

If contracts were ever a deal breaker, it should be with the credit card industry. If people actually read everything they agree to by using a credit card, spending habits would surely be a whole lot different, and the credit card industry may not even exist. It is not because they are all that bad, but reading the contract can be a bit scary.

Think about this and tell me if you can relate. I have purchased a lot of things over the years. I love buying stuff! When I think about the things I wanted the most, I recall that I barely even paid attention to the contracts. I already knew that I wanted to buy, I had a pretty good idea of who I was dealing with, and I knew that I would not have the “thing” I wanted until I signed the contract.

An extreme example is when I purchased the house I live in. I went to the closing at about 4:00 p.m. and signed about a squillion contracts by the close of business. I did this with little more than a brief explanation from my real estate agent of what I was signing. If you have ever purchased real estate, you surely know what I mean. Your hand probably got cramped before you were done, right? Now consider whether you read and scrutinized every line of those contracts.

As I consider the people who signed contracts with me over the years, I recall that some of the happiest ones barely even scanned through it. They had an absolute faith in my work, my integrity, and they wanted the help that I can provide them. The ones who got hung up on fine details of the SEO contract simply did not have that faith in me. I had failed them long before it was time to sign the contract.

I hope that you will consider this, whether as a prospective SEO client or the SEO provider. Getting the job right and having a signed contract is really the last thing that should matter. Gaining the client’s trust should never come down to the contract, but rather all of the gains that the SEO contract represents.

SEO Contract Examples

If you would like sample SEO contracts, proposals, or other documents, just leave me your comment here on my blog. Let me know what you think of the matter, and what kind of document you need help with. If I have something I believe will be useful to you, I will post an example here in the comments. If you can provide some input to help others, whether as SEO or client, add your piece. Collaboration is a good thing, and usually a whole lot more useful than coming off as shady to avoid somebody stealing your work.