Have you ever been stood up? Maybe it was a date, a business meeting, a telephone call, or many other possible ways that somebody did not follow through with what they told you. Do you remember how that made you feel? I can tell you that it is one way to end up in my recycle bin, and I am not the only one who feels this way.

When people do not follow through on their words, it often becomes a personal matter. It is insulting. It can even strangely cause a sense of shame or guilt for the recipient, with thoughts like “Well, I guess I was not all that important to them.” More often, it will bring about a dismissal of the individual’s words, both past and present. It destroys trust, and in business, that is a tragic fate which often negates even the best marketing efforts.

Do you ever impress yourself? Maybe you should!

A question came up today while I was talking with my wife as she created a masterpiece before my eyes. I asked her “do you ever impress yourself?” The natural answer that most people will give is “No, that sounds too arrogant.” She was not too off the mark from the popular answer, but based on her level of mastery, it puzzled me. It made me think deeper about a conversation that has taken place between myself and many clients in their boardrooms.

I want to explain that my wife is indeed a master at the work she does. She has many years of experience as an artist, and she deserves all of the kudos she receives for her work. In the instance of my question to her today, it involved her work in our cakes and confections business. She was creating flowers from scratch. She took sugar and turned it into flowers. I do not mean flowers like the average iron worker or Internet geek would make from sugar. She was creating lifelike flowers with petals, pistols, stamen, sepal, and other parts that many of us do not even realize flowers have. They are really delicate … like a flower.

Turning away business from a customer with a fist full of money and a desire to buy what you sell may seem like a bad business tactic. For many people, turning away a customer is viewed as a tragedy, but in many cases it can produce great benefit. In fact, there are many instances where this tactic can be extremely profitable. I know, it sounds crazy, but let me explain. First, I want to be clear that this is a tactic versus strategy, so don’t start trying to make a bunch of money turning people away just yet.

Examine, for a moment, a couple of reasons it can be important to turn away business, and how it may benefit your business to do so. Face it, not all customers are great customers. There are bad customers in every business … yes, I said every business. Even if you own a coin operated vending machine company and never have to face the customer, there is such a thing as a bad one. There are ways to turn away business that are tactful and useful, and sometime we just have to learn when it is right to say “no” to the customer.

If you make your price the first priority in a cost to value comparison, you may want to reconsider. Cost is a fast way to get a lot of public attention, but it can also provide a negative net return. Showing a low cost has a solid place in some markets, but consider evaluating the cost and value propositions you present to your market. If you are building upon only an audience of “glancing prospects”, you may miss your best customers in the process. What I call glancing prospects are the ones who are out for cost, and that is the primary factor in their decision making. They glance in your direction and give little consideration to anything but how much it will cost. You may like these customers if you are content to offer the lowest cost, but they are also often not return customers or loyal to your brand. It is not just because you didn’t provide value, but because value is not what they were seeking. Thus, they never realized your value.

Blog authors love comments so much that they may lose focus of other important measures of the value of their work. If you are a blogger stuck in the destructive thought pattern that your blog is less important or less heard without comments, read on my friend. I have some good news for you.
I want to address the concern that a lot of bloggers have and carry with them like a big monkey on their back. The monkey I refer to is blog comments or a lack thereof, and it is time to look at some additional metrics. Of course, blog [...]