marketing Archives - Page 40 of 41 by Mark Murnahan

Creative Marketing: How Important is Creativity in Marketing?

There is a lot of math and science in marketing, but just how important is creativity in marketing? Regardless what you may believe, creativity still holds much emphasis in successful marketing. If you look around the huge marketing arena of the Internet, you can see what I mean, illustrated in a squillion different ways.

You will see companies who believe that simply being listed at the top of a search engine result is all that matters. It matters, a lot, but without giving people something to rave about once they find you, and converting them into customers, fans, or something other than a ten second click, it is worthless.

If you doubt me, just question why you have heard of Nike, and not that other shoe and athletic apparel company who tried so hard to make you a customer. If you think it just comes down to massive amounts of money to spend, you surely forgot that Microsoft started in a garage. The founders knew what it meant to be creative, and they made that creativity clear in their market outreach. This can mean consumer marketing as well as marketing to investors, so make no mistake on that.

Marketing creativity is what makes things popular, and takes ideas to the next level. An example is the way Roche Applied Science, a company dealing in genome sequencing made something so geeky and scientific as apoptosis a fun topic. They knew who their market was, and reached them with their massively successful “Cell Death Tour” marketing campaign.

Marketing creativity is also what Matt Harding did for Stride Gum when he produced a video with 27,267,455 views and counting. It was creative enough that millions of people passed it along to their friends.

The list of examples is long, but I will try to keep this short by explaining that creative marketing often makes the difference between a ten second click and a massively successful market reach.

Creative Marketing Drags You by the Nose

You can try to ignore it, but what drags you by the nose to embrace a brand is the work of the creative marketer. Some may say that their market is more logic-based and that people are just looking at the numbers. Even if that is the case, they should really be looking at the explosion of numbers that happens with creative marketing that is perfectly crafted to reach the target.

Sure, marketing is a numbers game, and with enough numbers, anything can be a success. While many Internet marketers fight to be more visible, and with high-traffic to Websites being rewarded with unrealistic hopes, creative marketing is often neglected. I sometimes think that this is one of the top reasons so many people are getting the shaft from Internet marketers who make big promises about traffic, while having little idea what actually motivates a market.

Creative Marketing Does Not Just Mean Cute

When I say creative marketing, I do not just mean delivering a creative message, but also how to reach the right audience, and not just any audience. Reaching a lot of people is great. It allows the opportunity for people to share the message with the audience you seek. However, it also leaves a lot of chances that your marketing wheels are left spinning and stuck in the mud.

A Creative Marketing Proposal

As I was preparing a marketing proposal just yesterday, I was thinking about how to provide the best reach into the client’s target market. I had discussed the client’s marketing objectives enough to create a nine page well considered proposal. It dealt with many areas of math, geography, and demographics, but there was something more. While I was proofreading the proposal, I got to thinking about what makes marketers different. What is that key element that sets the great apart from the good in marketing? When I reached the portion of my marketing proposal dealing with cost where it explained that we do not breed elves, it struck me. Creative thinking is one area that truly sets marketers apart more than any other. I already knew this, but the tricky part is in expressing it.

Here is a portion of the marketing proposal, but I offer you this preface: Call me crazy if you like, but I am not a salesman. I give the facts, and I try to deliver it in a unique way. I will also add, as you may find here, that I do not seek everybody willing to drop a few dollars and dip their toe into the marketing pool to test the water. There are sharks in there, and I never want to see a client’s leg bit off by dipping their toe in. I want that diamond client that I was able to carefully carve out of the rough and polish with care. I want the one who is not afraid to be successful. I want the one who understands marketing creativity and the huge value it offers. When the client “gets it” I am ready to get to work. When they just want to follow the flock of sheep off the edge of the cliff, they call somebody else.

INVESTMENT IN YOUR BUSINESS

We see it all too often that price is the concern rather than wise investment in a company’s success. Our job is to increase the bottom line of your company. We don’t chase unicorns or offer elf breeding. Our work is based on real data, using real science that really works. This is not myth, and the return you receive will reflect the investment you make. In order to create massive success, you simply cannot do it with minimal investment, or with marginal marketing providers, as you have already witnessed.

In order to achieve both short-term and long-term results for your brand, we seek an initial budget of $25,000 with ongoing services to be recommended only following 30 day, 60 day, and 90 day benchmarking. We will not come back and ask for more money without a very good reason, and if we do, it is best that you spend it.

This initial budget will allow us to focus on the quality and quantity of your reach, and the creativity to achieve high conversion of your prospects into active customers and money in your pocket. It also provides the opportunity for proper benchmarking in order to make determinations of a performance-based opportunity between our companies.

The question of high quality and sustainable marketing should not include any questions of whether it is worth it. We will be pleased to provide enough quantitative data to show the value. The only question we allow room for is whether our clients care about their business enough to make a wise investment in its future.

Are you reaching your market with a voice of authority or are you at the mercy of a market that is not what you hoped for?

I find that many companies fail to bring a sense of authority to their marketing. It is time to improve that right now. Let us consider where marketing authority comes from, and why so many businesses are lacking it.

This world is made up of people … flawed people … every last one of them. Businesses are made up of one or more of these flawed people, so can you really expect perfection to come from that? Of course not, and those flaws often come through in the same ways in business as they do in the flawed people’s personal psychology. This makes perfect sense, right?

Lack of authority is a weakness for many people and it comes with insecurity, which often comes from lack of proper information. Fear is a strong emotion, and one that can wreck your hopes of bringing authority to your marketing. With all of the right facts and figures to draw from, it starts to look like science, and that makes it harder to deny. It also makes it much easier to have confidence and to market with authority!

How do we begin to repair that lack of authority and reach your market with confidence? I want to offer you some ideas.

Define Your Authority

If you are marketing pizza, and people tell you it is the best pizza, they offer you authority. Take it and use it! Stop being afraid. If enough people say that your pizza is the best in town, all of the sudden, guess what … it is! Testimony is a hugely important factor in court trials … even the court trials that get people hanged by the neck until dead. Shouldn’t your customers’ testimony be enough to give you authority, too?

Sales Volume Does Not Equal Authority

It is really easy for companies (flawed people) to perceive their authority to be diminished when sales are slumping. It begins a downward spiral. I will stick with pizza for this example. If you are marketing pizza and a Pizza Hut or other chain moves in and captures a piece of your market, does that mean your pizza is not still as good as it was? Sometimes this is the case, but as an after-effect, and not as the cause.

If you have good pizza to market, be sure to market it with the same authority that it deserves, and not based on the mood you awakened to on a given day. It is really easy to get this wrong, but a common and very inappropriate response to the marketplace. Remember that only because Pizza Hut sells a lot more pizza than you do it does not mean they take authority away from your brand.

Uphold your Authority

If you convey authority, there is an inherent responsibility to uphold that authority. I believe it is easy for people to forget all of the things that give them authority in their marketplace. This is especially true when their authority is questioned. Tragically, it becomes a self-fulfilling prophecy when it is questioned from the inside.

You can see this all around you, if you look for it. Just consider how many companies you can find that beg for business instead of taking the time and effort to become an authority, and project that authority in their marketing.

I see this problem more often in smaller companies, but weak efforts and asking to be right are problems of companies in all sizes. It seems that it often comes with an uncertainty of how others perceive a business, rather than having a rock solid position that the company is better than the competition, and knowing why.

Are You an Authority?

Maybe you are already an authority in your field but you just don’t know why, or how to prove it. If you are not an authority, maybe it is your time to get there. The odds are pretty good that you are an authority at something. Come on … there has to be something. Start with that “something” and grow it! Lastly, don’t neglect to push your marketing “Go” button!

Bloggers Love Comments, But Sometimes No Comment Means You’re Right!

Website Grader Report for aWebGuy.com — aWebGuy.com Grade 99.7

Blog authors love comments so much that they may lose focus of other important measures of the value of their work. If you are a blogger stuck in the destructive thought pattern that your blog is less important or less heard without comments, read on my friend. I have some good news for you.

I want to address the concern that a lot of bloggers have and carry with them like a big monkey on their back. The monkey I refer to is blog comments or a lack thereof, and it is time to look at some additional metrics. Of course, blog comments can have huge benefits such as bringing together other points of view and growing a sense of community, so don’t get me wrong. What I have to tell you, though, may ease some of that pressure and give you some encouragement.

I kind of like the way Seth Godin stated it in his massively read, respected, and circulated blog. In a blog post titled “Why I Don’t Have Comments“, Seth Godin said “… it permanently changes the way I write. Instead of writing for everyone, I find myself writing in anticipation of the commenters.”

Blogging is Concentrated Social Media

Blogging is social media at perhaps the most focused and personal level. A blog post provides the opportunity for discussion of a narrowly focused topic, and it is personalized by the originating author who often wants to hear from readers. The great news is that sometimes fewer but more meaningful comments can be a really good thing. This blog is focused on social media and SEO, so I do not expect a lot of input from bean farmers and rock and roll bands. They may come here to read and gather new ideas, but they are far less likely to add commentary than a know it all SEO or social media practitioner. This can be a good thing, because I have a lot of readers who do not know it all, but want to.

In any case, many blog owners are frantic about the curse of non-commenting readers. It gets them all stirred up and concerned that nobody is paying attention, that they have lost their readers’ interest, or that their blog has a lower perceived value. Buck up my friends, and consider another point of view.

Is There Something Wrong With My Blog?

One of the first things you may imagine when comments are sparse is that something is wrong with your comment system. So you check it by responding to a post. No, that is not it … commenting is working fine. So it must be that the quality is suffering, right? No, that is not it … you have written some of your best work. Has something else changed? Here are a couple questions I asked myself recently when considering the topic. I have included my conclusions as well. Perhaps these are also useful considerations for your blogging efforts.

Is it your reader-base? No. I still have thousands of the same regular readers as before. The server logs and statistics reporting from FeedBurner, Google Analytics, and Clicky do not lie. These are the same people who left hundreds of comments on previous posts.

Are your articles actually being read? Yes. The average time on page is way up, and the bounce rate is way down, meaning that readers spend more time on each article and also visit more pages of my blog.

Is your writing quality or public interest of chosen topics suffering? No. My statistics logs show that they receive more attention than ever. Although some recent posts are longer than usual, readers’ time on page is up … way up.

Have you asked for readers to add their opinions, and are you really asking questions in your material? Yes. I always ask a question for readers to address with their opinion and to start a dialogue. If you are a regular reader of my blog, you know this to be true. I practically reach out and smack you silly to hear your comments.

Are your readers disengaged? No, but this was actually my biggest concern. I receive many comments on my work at Facebook, Twitter, LinkedIn, email, and by telephone … actually more than ever. So people are engaged and reading, but just not commenting where everybody else can benefit. This brings up an important consideration of how people are using the Internet.

Have people changed and their usage patterns changed? Yes! Ding ding ding … we have a winner! This is true here at aWebGuy.com and I have found it to be true in many other blogs as well.

Blog Comments Are Down While Readership is Up

It can seem strange that although blog readership is up that commenting could be down. How could it be that more people are spending more time on a blog, yet fewer of them are taking the interest or care to add their comments? It is a sign of the times? Yes, Internet users are behaving differently, and that is fine. The results are different for everybody, and it requires a closer look at some other important measurements.

Important Measurements of Blog Quality

Instead of beating yourself up (the way I sometimes do), consider these other metrics of the success in your blog’s reach and impact.

1.) Are people still linking to your blog in social bookmarking sites, from other blogs, and other social media venues? For this, you may want to see my recent article titled “SEO Backlinks: Why Most SEO Fail at Link Building” to clarify the matter of linking. I pretty well kick some butt in link-building, so you may want to settle in and read this one.

2.) Are your readers still spending the same or more time on each article? A look at your statistics will tell you the answer to this question.

3.) Are people still responding in other social media or other desired calls to action including offline methods of response?

4.) Are you still producing content that has a clear and obvious public appeal by meeting a need of your readers?

If you answered yes to these questions, the answer is likely that you are simply so damn correct in your materials that others feel no means to criticize your work, no perceived means to accentuate your work, and the conclusion may just be that no comment sometimes means you’re right!

I am sure you are just dying to comment on this, but if you got this far and have nothing whatsoever to say, it just means I am right and I have given you something of value. You’re welcome to it, and I thank you for reading!

You have given me the means to accumulate a whole lot of nice little badges like the one below showing what is what on this Internet. I thank each of my bean farmer, rock and roll band, and SEO/social media know-it-all friends for being a part of this blog. Even if you are a bit coy from time to time.

Push Your Marketing “Go” Button

People dream up a lot of excuses to postpone positive action in their business. In decades of serving clients with marketing services, I must have heard them all. I want to distill a bit of that for you here, and hopefully boost your courage a bit.

I often feel like a police officer listening to peoples’ excuses for speeding. I mean, I should write another book just filled with the awful excuses I have heard from businesses over the years for how and why they messed everything up. By the time it gets to the “judge”, all of those excuses only embarrass the “speeder”. Now put all excuses aside and tell me if you can relate to this. I’ll bet it will sound kind of familiar. You may get a laugh, or you may get a fright.

Let’s first get one thing straight: If your business was simple, everybody would be doing it, and you would be out of a job. Business has its challenges, but there are huge rewards for doing the things others are unwilling or afraid to do.

Money Can Stop Business in Its Tracks!

One thing that seems to stop most businesses in their tracks is money. Actually, the lack of money, or fears surrounding money is what kills them. I have found that money is one of the greatest concerns to most business people. Imagine that! This one basic requisite of business is the same thing stopping them from having more of this one basic thing. It is like a loop … without more money, they don’t have more money. With more money, they get more money. It is crazy how that works, don’t you think?

I have found that with enough money, even a pretty bad business person can at least begin to solve most business issues. Money cannot fix it all, but more money can certainly help to solve the most common business problems. Money can buy better attorneys, it can buy better accountants, and it can buy better talent in most every area of a business. Let’s not lie … at least not to yourself. Sure, lie to me if you must, but really, just think about how much more you can do with a business if you have more money. I know this and you know this, so let’s not beat around that bush.

REMEMBER THIS: In business, the bottom line starts with a dollar sign.

When it comes down to it, money is the biggest reason people make bad decisions in their business, or worse yet, make no decisions at all. It paralyzes people and it clouds their judgment. So the big concern is how to bring a business beyond that hurdle of money.

How do you get your hands on more money? Do you beg a bank for more money? Do you rob a bank, a train, or a liquor store? How about this for an idea? Do more of the things that your business does to generate revenue. In many businesses, this means finding more people to buy a product or service, but in nearly every case it means finding more people … or them finding you!

A Look at Your Marketing Funnel

Let us look at your marketing funnel. I will use the basic idea of a marketing funnel to explain my point. At the top, where the funnel is the widest, you have the people who are aware of your offering. As the funnel narrows, you have people who are thinking about you and may become a customer someday. Closer to the bottom where the money gushes out, you have those hot prospects urgently grabbing their credit cards or check books to do business with you. This is just a basic introduction to the marketing funnel, but you get the point, right? Now let’s look at a couple ways people hurt their business waiting on the marketing funnel.

Waiting for Slower Times

Something I see very troubling in many businesses is that they hold off on their marketing until that biggest bulk of their current sales funnel comes through before they think it is time to get busy marketing. Instead of keeping the funnel full and adding more to it, they wait and see how things come through the funnel before they take action and push the “go” button.

This happens for a couple reasons. One excuse I sometimes hear is that the business is so busy they don’t have time to look forward to the next big rush of customers coming through the funnel. When they are not too busy, they cannot afford to market the business properly. So they go through these violent changes in business … up one day, down the next. The business is like a roller coaster ride.

Being “too busy” is as bad as the lie a teenage boy tells his girlfriend in the back seat of the car … at night … at a scenic overlook. Yeah, lie to a girlfriend, but don’t lie to me. I already heard this one.

Everybody has the same 24 hours in a day, and successful business people make time to be sure their business will still survive after the funnel slows down again. When I hear people say they are too busy to care for their future, I often find that they are simply not marketing in a way that is sustainable. They are the same kind who run a big special when they need more business, and they will have to do it again in a few months or weeks. They often waste a ton of money by marketing in this way, and die early from all of the stress it causes.

A better answer is to create a steady flow of business and make the peaks and valleys smoother. Scheduling is easier, accounting is easier, and production is easier. Everything becomes much more profitable and enjoyable with a sustained marketing plan instead of acting from urgency.

NOTE: This kind of business person commonly lies about their business health. They say they are busy, but it is often because they are busy trying to pay back all of the debt they created the last time the funnel went dry. This is sadly a very common approach taken by small business owners.

Waiting for Better Times

I am often reminded of something my mother told me many years ago. She said “Mark, if you wait until you are ready to have kids, you will never be a father.” I am glad I heard her advice, because today I have three children that bring huge amounts of joy to my life, and the lives of many others.

I think of this as the person who is just waiting for a big windfall to come. They have it all mixed up by believing they will be ready to market their business after they gain enough business to afford a marketing plan. They have placed the money cart in front of the marketing horse. It is a very hopeful person who really believes in their business, but just not quite enough to take the necessary risks to make it successful.

I usually find these people to be very energetic and hopeful. They are refreshing, because they come with the positivity of a child. They also often come with the budget of a child, but if you talk to them in six months or a year, all of that will be miraculously sorted out and they will be ready to push the go button then.

The harshest reality for this person is how much time and money they wasted by doing what they thought would minimize their risk. The worst risk for them of all was inaction. Not doing what they should have done has cost them dearly, both in actual loss and in opportunity loss.

I will hear from this person again, in their next venture. They will be ready to get their marketing plan started in another six months or a year.

Assumptions and Fears About Marketing

I watch a lot of people make assumptions about marketing, and they bolster those assumptions with fear. Call it fear, apprehension, diligence, or whatever you like. Waiting around and thinking about it until it paralyzes your business is not the answer. Taking action and being brave in your decisions is in order.

I have heard a lot of stories, and one I have heard a lot is “Oh, but you must be so expensive.” Here is something to think about: The expensive thing about marketing is trying to make more money without it. Thomas Jefferson said it well with this statement: “The man who stops advertising to save money is like the man who stops the clock to save time.” The reality is that marketing is what keeps your funnel full and makes businesses more money … not less.

I guess I could consider it kind of flattering when somebody looks at my experience and my marketing talent and makes the assumption that I must be extremely expensive. Wow, if I can make myself seem that valuable, don’t you wonder what happens to the value of your products or services when you push the go button?

I Gave You a Go Button!

I could go on a long time about the mistakes businesses make in their marketing considerations. The worst and most costly of all is to do nothing and wait on that marketing funnel to start pouring out the results without action on your part.

You have my permission to be successful in your business. In fact, you have my encouragement. There really is no better time, and things will not just better on their own. Go ahead and push the go button … Do it NOW!

The Social Media Marketing Dilemma

There is a lot of buzz about social media marketing these days. We have all heard it, and no industry is immune. All of the facts and figures point to the inevitability that your business will be affected by this turn in the marketing tide. This all got me to thinking about the dilemma that social media poses to each and every business entity.

The dilemma is in weighing the cost of participating versus the risk associated with not embracing social media marketing. So how can you mitigate your risk? Spend a moment with me to understand why you should not overlook social media for another minute.

Social Media Marketing: Now or Later?

The part that may be the hardest for many companies is that this shift in the marketing tide has occurred during an already frightening time for business people. Companies who used to advertise in newspapers have found that they are largely ineffective. This has further added to the already obvious demise of print media. Similarly, television is losing the marketing battle at an astonishing rate. Your local affiliate stations used to receive a piece of the national advertisers spending, and that was cut by the major networks. This is all happening because the Internet has fully eclipsed all other media in both total adspend and consumer reach.

I can give you a long list of the things which have added to the social media boom, but I do not think I will need to explain this. You know it is here, and you are quite possibly feeling a bit overwhelmed by it all. It is a huge transition. It is kind of a big shuffle where everybody is just trying to find their way and hope when it all settles that they will have made the right choices and that they adapted to the new rules of marketing soon enough to be effective. This really is a dilemma of when to make a quantifiable effort: will it be now, or will it be later? When should you adopt the new rules of engagement? Are you too late? It is too soon? The questions are so plentiful and pressing that I have watched it paralyze many would-be good business decision makers.

Social Media Dilemma: Risk vs. Risk

Perhaps you are just warming up to the idea that this “new” media is where things are going. The fear of jumping in is really pretty normal. After all, it is hard to believe in something after you have watched all the things you always knew about business and economy suddenly change. Most of us were always told that our home would always be a great investment. That seems to be a bit shaky now, although it will certainly return. We thought companies like General Motors, AIG, and others were unshakeable and that the whole world economy could not all just collapse. Things have changed, and amidst all of that change around you, the thought of spending what seems like a fortune in order to effectively participate in a marketing method with a whole new set of measurement metrics probably feels a bit uncomfortable at best.

So what will make all of this feel better and help it all make sense? The answer is this: If your competition does it sooner and better than you, the cost of lost opportunity will be greater than any other potential risk.

Social media marketing is truly not as new as you may see it on the surface. In many ways, it is the way it used to be done in every company, for as long as business has been done. The tools have changed a lot, but the communication basics are that if you develop a warm market, your business will always perform far better. Your sales process will be much smoother. Your brand image will be enhanced by the added customer satisfaction. The list of benefits to the added communication of social media marketing over advertising as usual should not be so hard to understand. All the same, as a social media and Internet marketing professional since the mid-1990s, I still often feel like I am trying to explain the color blue to a person devoid of sight.

A Picture of Social Media Marketing

I want to provide you with a mental picture of social media marketing. Work with me, please. Let’s say that you are about to walk out the door to drive to your local Wal Mart for a couple items. You are going to pick up a garden hose, some razor blades, a new alarm clock, and a few other items. As you head for the door with your car keys in hand, the doorbell rings. You get to the door and there is a salesperson standing there to greet you. They are with a company you have heard of, but you have never met this person. He says that he has all of those things you planned to pick up at Wal Mart. He has the garden hose, the razor blades, and even the alarm clock, and he happens to have them right there. He even has the brands you would buy. How does this feel to you? Are you a bit uneasy about it? Many people have answered this question for me, and it seems that the vast majority would still get in the car, drive to Wal Mart, sort through the aisles, wait in line, and return home. The trust factor compels them, and the guy at the door just did not have the trust yet, regardless how hard he tried.

I have a new picture for you. The person standing at the door is somebody you have had some brief communication with, and you realize you have some mutual friends. It warms up with a bit of friendly conversation, and what do you know. You belong to the same social group. It all starts to look different now, does it not?

The differences in these scenarios are very similar psychologically to an advertisement compared to a social media approach. In addition, with a social media approach, it is altogether likely that the phone rang before you even grabbed your car keys and a friend was on the other end to let you know they were sending the hose, razor, and alarm clock guy over. It has a completely different feel, and it is the reason that advertising has always been an uphill battle compared to proper relationship marketing.

Social Media Fears: The Biggest Dilemma of All

Now that I have walked you through an analogy of digital social media compared to yesterday media, let us look at the worst social media dilemma of all. This time, you are in the selling position, and you are the guy at the door. Answer yourself this question: do you want to be that guy at the door trying to peddle your goods, or would you rather be the hose, razor, and alarm clock guy who took the care to build relationships and will be walking up to the door already announced.

If you fear what happens if you embrace social media marketing today and that it may not work for you, the greater question should be in which hose, razor, and alarm clock salesperson you want to be. If you leave it up to your competition, your cost will be much greater indeed, because the deepest cost is that of missed opportunities.