Persecution of Excellence: What Einstein Knew About Marketing

Albert Einstein Was Often Undervalued
Albert Einstein Was Often Undervalued


You are more excellent than you are letting on. You cannot convince me there is no more excellence within you than what you produce. You just aren’t giving it everything you can, and my guess is you are aware of it.

Excellence is challenging, and even terrifying to the majority of people, and that keeps them holding steady at “normal”. Everybody will not become excellent, or it would no longer be excellent … it would just be average. People are not all equal, but we can each do much better.

As much as people say they want to uncover their excellence, they neglect it, and they run from it when they discover how hard it will be. The efforts required for producing excellence that stands out from the crowd is enough to scare away most people. Those people include the ones you compete with every day. If you want to take that as looking on the bright side, at least you can know they aren’t giving it their best, either. Oh, but what if they ever do?

Why do people neglect or fall short of excellence? I’m going to share some ideas in terms I believe you will find useful.

One of the world’s greatest thinkers, Albert Einstein said “Great spirits have always encountered violent opposition from mediocre minds.” I am a fan of Einstein, and I have enjoyed his works in the field of theoretical physics. As great as his works were, I don’t think he ever said anything more true or meaningful than this statement.

Try to think of the ways you see excellence being persecuted. I see it in corporate politics, where showing excellence can be looked down upon as it makes coworkers and the boss look less valuable. Going above and beyond often creates the opposite of the expected rewards, and can harm friendships, or even get a person fired from their job. This sounds insane, to me, but I see it all the time!

I often watch excellence being torn down in marketing plans, in schools, and even in families. We live in a society that rewards being average, and marginalizes excellence. The rewards for excellence are still many orders of magnitude greater than average, but accordingly far more challenging to achieve. You cannot deny this fact, but you can overcome it, if you are committed enough.

Applying Excellence to Marketing

I’m here to talk about marketing. To get marketing right … and that means creating an optimal return on investment … excellence is required. I said “optimal” … not “acceptable”, and there is a huge difference. The problem is that excellence comes with a higher level of commitment and/or a different time frame than most people in business are willing to reach for.

Claiming a “commitment to excellence” is little more than a buzz phrase to a lot of companies. Actually doing it is quite another matter. That is partially because most people and companies do not have enough faith in their own excellence to demonstrate it in their marketing. They are too busy watching and imitating others. Even in cases where they can see it in their future, there are other huge elements in the way, like fear, torment, and ego!

I believe that everybody has a higher degree of excellence waiting to be released, but I also believe that most will never use it. In reality, it is a fortunate truth that most people do not have all that it takes to be excellent. They have the basic recipe, but they also have huge fears of the associated persecution, and that breeds apathy and other traits that are unseemly and certainly not excellent. Most will give up and stop seeking excellence, and you can use that to your advantage, if and when you choose to. Yes, beyond simple ability alone, it is a conscious choice!

One of the greatest sacrifices is that you must make vows against mediocrity, and stop accepting less than excellence.

Persecution of Excellence Observed

I would not say these things if I did not have first-hand experience to demonstrate. Here’s a dramatically shortened story of others’ attempts to squelch excellence.

I was a pretty bright kid, but my school didn’t know what to do with that. I butted heads with the teachers all the way up to my 15th birthday. Just after I turned 15, I left school for the last time and started a new company. I worked very hard, against great odds, to enhance my business excellence and my credibility in marketing. By the time I was 25, I took an early retirement. That worked for a while.

A few years later, I met my wife and went back to work building another company. It was hard work, too. We invested every last dollar we had at our disposal in that company. The first couple years were filled with 100+ hour workweeks and scrutiny from every angle.

During those first couple years, Peggy’s parents hated me. They looked at me like a “dreamer” and they simply could not understand why I was still working so hard at my job as a CEO when it cost me more than it paid me. They wanted me to go get a job working for somebody else, the way they had done. They even passed that influence on to my wife, and she began to persecute me as well.

The company was an overwhelming exercise in excellence, and we eventually proved the value of that excellence. We finally got to collect massive paychecks, and some of the persecution subsided. I recall one day when my mother-in-law came to visit. It was after we had far exceeded the top one percentile of money earners, built an amazing new home, and my wife was driving out of our new driveway in a new $70,000 car with my mother-in-law to go shopping. I asked my wife to call me if she needed more than the $50,000 credit card in her purse. That was when my mother-in-law finally came around to say “I guess you’re not such a bad son-in-law after all, Mark.”

The truth was later evident that the only manifestation of excellence she understood had been the money-rewards. She never saw excellence before that. She never realized why I had worked so hard, or even that my work had anything to do with it. To this day, she has still never recognized that the sacrifices were to achieve excellence … and not average.

In 2009, we were hit very hard by the worldwide economic collapse, and the persecution resumed in full force, and from all angles. Knowing what I learned in years past, can you imagine my response? Let’s just put it this way … I am not in the pursuit of “average”, and I never will be.

Some people will always be incapable of achieving true excellence, and others will be incapable of recognizing it. If you let that stop you, then you will settle for average.

Is it worth the sacrifices to achieve excellence? My answer is an emphatic “Yes!” Of course, that is a personal choice that each of us must make.

What do you choose?


P.S. I want to share something that I can credit, in part, for the topic of this article. It is a blog post by Janet Callaway titled “10 Great Quotes that Explain Why“.

Is Social Media Marketing the Hardest Job?

Is Social Media Harder Than Ditch Digging?
Is Social Media Harder Than Ditch Digging?

When you think of the hardest jobs ever, you probably don’t think of social media marketing. Maybe you think that digging ditches would be harder. Maybe you will even think it through a bit more and imagine that working with terminal patients in a children’s cancer ward, or hunkering down in a fox hole and hearing enemy troops coming close would rank right up there as the hardest jobs. Oh yeah? Well, let me tell you about the job of a social media marketing consultant and strategist.

People are very selfish by nature. They don’t always think about the others around them. It is ingrained in each of us, from the very beginning, to preserve ourselves and to do what we can, to get the things we need. By default, we think of ourselves, and our own preservation, above that of others. After all, we are less equipped to help others if we cannot help ourselves first. Acting otherwise is a learned trait, and still must come with oneself in mind. Unchecked altruism would actually have devastating consequences.

This selfishness often has skepticism closely in tow. Worse yet, it is common that once people have just enough of those things they need, or fail at something enough times, a mechanism of apathy kicks in, and they stop caring. They stop seeking more for themselves, and they become complacent.

If you mix the naturally occurring selfishness, apathy, and complacence all together, you have a recipe for some really dreadful results. These results are so common that it often takes someone with specialized training and experience to clean up the mess. The best social media consultants have this training and experience.

The job of social media marketing is to crack the human code, discover human emotion, and move it!

Maybe you thought the job was to just tweet some stuff on Twitter, put your ads on Facebook, or set up your social media profiles the right way, but that is not how successful marketing is done. It is not even close.

The Job of Social Media Strategist Gets Messy

To perform the job successfully means we have to reach into the messy inside of human nature and human desires. The job includes studying how to bring others to a desired action based on an emotional response, and not just on an individual basis, but as a pack. A well targeted pack, at that.

Without defining who the customers are, understanding what they will respond to, and getting their emotions on board with your plan, it is like herding cats. You will never get what you want that way. Well, maybe what you want, if complacence has already set in, but certainly not what you could have. That brings up perhaps the worst challenge between a marketing consultant and their client, to instill the mindset that is required to want more. It means helping clients to remove their own barriers of apathy, skepticism, complacence, and the fears they create. It is especially frustrating when you know damn well they can have it, and you can deliver it, if they will just heed good advice.

I have studied a lot of psychology, and my studies have left me with little wonder why there are so many psychiatrists who are totally bonkers. Getting inside the mess that is the human mind can be very rewarding, but also very punishing. When you gain insights about why people work the way they do, it is easy to over-analyze everything from why people riot over a hockey game in Vancouver, to why apathy is easier than giving a damn. This is an arduous line of work for anybody!

Social Media Consultants Are Apathy Slayers

The job of successful social media marketing is a lot more than what people imagine it to be. It is not just the simple tasks that it may appear on the surface. It is a deeper look into apathy, and how to bring people to overcome it. This is an important part of how we deliver more happy customers to our client’s businesses.

In the job role of a social media marketing consultant, we must overcome apathy from our client’s customers, but that is the easy part. From the perspective of selling this as a service to clients, their apathy is enhanced by their skepticism, and solidified by fear. It becomes bolstered by their confusion of the difference between implementing a strategy versus wasteful tactics. That is where the line is drawn between the average social media marketing and the marketing that builds true success.

The point when you understand a market is when it can become a quest to “heal them all”, and to help them understand the little ways they are broken. It also must be done without them even realizing you are doing it. If they realize it, their skepticism may kick in and ruin even your best intentions.

Is Social Media Marketing Really So Hard?

So, how in the heck can this job of social media marketing consultant and strategist be worse than that nurse holding the dying child’s hand as she desperately wants the child to eat another bite of Jell-O? How can it be worse than the soldier with every nerve on end as his friend’s miserable body gives up the fight, right beside him? That must seem ridiculous, right?

It isn’t harder. I made that up. It does not even compare. I love my work, and I find it extremely rewarding. I must say, however, that helping people to feel something, and bringing them beyond their own apathy and skepticism is a challenge most people are thoroughly unprepared for. That is why I am hired to do the work I do.

Once you reach inside the messy mind of your market, you will find it much easier to ask them to donate to cancer research, provide support to hard working soldiers, or in this case, gain control of their own apathy and take the next step to improve their marketing efforts.

A truth that I have realized over more than two successful decades in business, performing every role from a sole proprietor, to a corporate CEO, is that success is something we demand for ourselves. I quit rubbing lamps, knocking on wood, and wishing on lucky stars many years ago when I noticed that successful business comes with mathematical projections, and also overcoming psychological obstacles. That means the ones our market imposes, but even more profoundly, the ones we place upon ourselves. That means getting to the messy insides, and that may not be the hardest job, but it is one that crushes a whole lot of dreams.

Most people who read my blog want better results for their business. It would not make much sense to be here otherwise. That is why I brought you here for this discussion. I can provide you with a lot of great free tools and thoughts to help grow your business. If you really believe in your company strongly enough, and you can put aside apathy, skepticism, and complacence, you will do much better. If you are having trouble with that, I welcome you to contact me to show what you can achieve with professional help. (Yes, even if you think you are my direct competitor.)

Until then, be sure to subscribe and keep picking up useful tips that can help you to help yourself.

Social Media and the Underestimated Value of Being Liked

It is Nice to Be Liked!
It is Nice to Be Liked!


When you think about your social media marketing efforts, it may be easy to consume yourself with all of the facts, figures, demographics, psychographics, website visitors, and how getting it all just right will help your business to succeed. I have written what feels like a squillion words about reaching the right people, being useful, gathering data, dissecting the data to measure your marketing efforts, and other fine things.

Something that I find a lot of people underestimate is the value of being liked. I do not mean “liked” in the sense of somebody clicking “Like” on Facebook, either. I mean, actually being likable and not just because you are offering your awesome stuff at spectacular prices with free shipping. I mean giving people reasons to hold you, or your brand, in high regard.

Each and every one of us has a level of trust among our friends. Even the worst people you will ever meet have the benefits of clout. Even if it is only their mother, there is somebody who holds them in high regard and cares about their opinion. The most common reason is that they are liked.

It reminds me of something a good friend of mine says as he nervously awaits his results each election year. He says “As a politician, I can only count on two votes … mine, and my mother.” Fortunately for him, he is very well liked, and he was recently elected for his fifth term in the Kansas Legislature.

A truth that every successful politician knows very well is that even with the best political platform and massive visibility, it will all fail if they are not likable. This does not just mean being likable enough to get elected, but likable enough to create action in a desired direction. You can still polarize people and be liked and respected. In fact, polarizing an audience is a good way to know who really does like you.

With little exception, each one of us has a group of people who respect us, like us, listen to us, and follow our advice. Being likable is not always as easy to measure as we prefer, but if it was, we would probably all walk through our lives feeling really bold and confident about how we influence somebody … at least somebody.

In case you ever doubted it, this should come as great news for you. You have influence, but where did you get it? If you think about this, it often comes from being liked, more than from any other factor. You may doubt it, or have a bad day and overlook it sometimes, but being liked, or lack thereof, is a big factor in the success of almost anything you attempt.

Like and dislike are not the only two options. There is a wide chasm of indifference between the two. If you want to be liked, you must give people reasons. That is how you move them across the chasm.

Testing the Theory of Being Liked

As a test of the value of being liked, let’s picture two people. It does not really matter what they do for a living, but we will say they are “rocket surgeons”. They went to school for brain surgery and followed it up to become rocket scientists. Both are clearly smart and capable, but which one wins?

Rocket Surgeon Jim is a person you respect highly for his genius ideas and brilliant works in his field, but you do not consider him overly likable. He is polite, but he is just not the kind you gravitate to at a party. Something about Jim seems uncomfortable, and you sometimes wonder how sad and boring it must be to be Jim’s wife. Jim is not a bad person, but he seems a little bit “robotic” and not much of a people person.

Rocket Surgeon David is somebody who is perhaps a notch or two less genius than Jim, but you like David very much. He is quite competent, but his likability alone seems to open doors for him. Just the mention of David’s name brings about good thoughts, and he is the kind of person you like to be around … or maybe even the kind of person you want to be more like.

Which rocket surgeon do you think will find more success in their endeavors?

The value of being likable comes in widely varying degrees, but it always matters. In my estimation, you are probably not too excited to do business with “Rocket Surgeon Jim”, right? Further, you will probably not recommend him to others, like those people I mentioned, who are influenced by you.

Now, if you turn this around and think about how others will respond to you if they do not like you, it is easy to see how it can hurt a business. I mean any business, and even the most genius ones, doing the most brilliant work. Being liked does not just mean keeping people from disliking you, but also actually giving them reasons to like you.

I do not wish to imply that you must be a people-pleaser, but giving reasons to be liked and not just being “robotic” is worth the effort.

Likability Applied to Social Media

The power of being liked is especially evident when you apply it to the vast, and fast moving vehicle of influence, which is social media.

Being genuinely likable, whether as an individual, or as a brand, offers the best possibility to improve the chances of achieving your objectives. If you neglect the importance of being likable, and you just operate as a machine, you are missing the biggest of all assets. Even the least suspecting people you meet will influence somebody, and if they like you, something great could happen.