11 Common SEO Questions Answered by SEO

SEO is Like Planting a Seedling
SEO is Like Planting a Seedling

Here are answers to some of the most pressing questions about SEO that are asked of SEO professionals. I am not ranking these questions in the order of urgency or frequency, but these are some of the most common things I hear when people call me, search the Internet and find me, or meet me and ask what I do.

SEO Question One: What is SEO?

Answer: I suppose I should start with answering the big question of “What is SEO?”

SEO is both a noun and a verb, kind of like Google. It can mean search engine optimization or search engine optimizer. You can usually tell the difference based on the usage.

It involves many aspects of improving a website’s ranking in search engines, and thus increasing website exposure. However, it goes a lot deeper than that. Being listed at the top of search results does not always mean a visitor to your website, especially if you are not listed for the right search terms. Finding the right search terms (keyword phrases) is very important, and often involves many lateral keywords.

SEO has a lot to do with converting more searches into clicks, but clicks alone do not always mean profit. So it also has a whole lot to do with converting those clicks into an action, such as a purchase or a new business lead.

SEO Question Two: How Much Does SEO Cost, and Why?

Answer: I get this question more than perhaps any other, and it comes in many variations. I get it in person, on the phone, and I get it in searches for “SEO hourly rates“. If you Google that term or a number of others like it, you will understand why I know this is a common question. You will find an article I wrote a while back titled “SEO and Web Development Hourly Rates” The funny part is that really great SEO is not done based on an hourly rate, and simply asking how much does SEO cost is not a well-qualified question.

I know it is a scary thing to imagine waving goodbye to money. If a person can look at this without the hair on the back of their neck standing up and consider it for a moment, the better question is actually how much will a lack of SEO cost? Sure, that just sounds like a guy trying to sell you stuff, but I am serious. What happens when you do it wrong? Doing SEO wrong or not doing it at all is what becomes really costly.

I realize that the real question people want to know about SEO is how much they will have to invest in order to get the results they want. The problem is that at the same time, they often do not really have a finger on what results they are after. “More business” is not a good enough answer to the question. The best answer for your individual case requires planning, and planning means developing better questions with better answers.

If you just want three more sales, it will probably not require a large upfront investment. On the other hand, if you are selling custom purple pajamas for botfly larvae, all the SEO in the world may not help you much. Neither of these represent a good plan, and if you start without a plan, you will end without a plan. Here is an article to help you consider your planning, and why you don’t just want to be along for the ride: “Business Evolution and Crash Test Dummies“.

What is needed and how much you should spend will be different for each individual business case. The answer that will provide the best results will usually be uncomfortable. My short answer is usually “bring your lunch money” because if the SEO is done well, every additional dollar you invest will produce a greater return.

Does it cost, really? I thought it was supposed to pay money, not cost money. I wonder what the cost is if you don’t do it? My really super smart-ass answer to the number one most important factor in your business success (your marketing) would be “how well do you want the job done?”

In answer to the last part of the cost question (why), I would like to refer you to an article I wrote only yesterday titled “Where Does Marketing Talent Come From?”

SEO Question Three: Can You Reduce the Upfront Cost?

Answer: Yes, there are ways to minimize the upfront cost of SEO, and the best one is with a contingency SEOcontract which allows the provider to earn money based on performance. Be mindful that there is generally still an upfront cost involved. After all, there is often a lot of risk mitigation for the SEO in making sure your company and your products are market-ready and something they want to partner with.

When you contact a good SEO, you should be ready to afford the cost. Again, this is an investment in your business and you are seeking a professional service to build your business. If you ever wonder why a good SEO’s phone keeps breaking up and the call drops, consider this: If you are asking them to deliver you the moon but to do it “cheap”, this could very well be the reason.

SEO Question Four: Can SEO Help a Small Local Company?

Answer: Yes, it can also help a small local company stop being small and local if they choose. Can it help a small and broke company? Well, I like to remember a term I learned in grammar school: survival of the fittest. If your company is already too broke to sustain the basic essentials of marketing, it may be too late. I said it may be too late. I think it is still better to go down fighting than to just roll over. SEO is likely the best chance you have.

SEO Question Five: How Long Does SEO Take?

Answer: This is another one of those sticky questions with a whole lot of answers. I generally expect to see results the moment I click “publish”. Once you have a site that is worthwhile to users, a squillion good incoming links, and a good reputation with Google, things can happen very quickly. A better answer may be how long it will take you to make the decision to take action. It is like planting a tree. If you want shade, it is best that you did it a long time ago. In lieu of that, I will let you answer the best time to plant it.

SEO Question Six: How Long Does SEO Last?

Answer: I have written articles for competitive keyword phrases that are still at the top of searches since nearly a decade ago. Things change, but the search listing aspects of SEO are generally designed to last. Other areas of SEO work are also designed with longevity, such as an emphasized call to action and other matters of Website usability. If you really want an understanding of how long SEO can last, I invite you to read “Can You Value Each Blog Post at $10,000?” where I explain it more clearly.

A pay-per-click campaign will last until you stop paying for it.

SEO Question Seven: How Can I Measure SEO Success?

Answer: The short and sweet answer should be “in your wallet” but it is a bit more than that. You can measure success of specific traffic results and user actions very easily with statistics from tools like Google Analyticss and Clicky Web Analytics. If you can get beyond the big task of planting the seedling of good SEO, the results can mean a whole lot more than just how much more money you have. It can mean that your business is on a path to a sustainable marketing platform where every time you have something to say, your content will rank much more easily in search engines. So your measurement should extend beyond today alone, but also include a longer term look at where your business will be down the road.

SEO Question Eight: Isn’t SEO Mostly Just Title Tags, H1 Tags, and Meta Tags?

Answer: I want to be nice about this one, because I know that the SEO industry has talked a lot about these things and it may seem there is a lot of emphasis on these items. I will touch on each item individually, but just for a moment. Then I will explain how little they do in the big picture.

Title tags are important to SEO, because they are the top-level on-page item to tell a search engine what the page is about. If the content matches the title, and all other things are perfect, you may have a win. There are clearly a lot of other factors. Otherwise, some of those pages titled “Home” (and sadly there are millions titled just “Home”, because somebody got lazy) would show up somewhere. Instead, when you search for “Home”, you find “The Home Depot”, and “Lowe’s Home Improvement”.

H1 tags hold importance due to the proper structure of a page. They are like a headline on a newspaper and they are the starting point of an article. The H1 tag tells the overall subject of the page, and ideally the rest of the page matches the subject. There are a lot of SEO who will argue until they are blue in the face about the subject of H1, and sometimes rightfully so, but if you want to know more just Google it. You will find an article I wrote years ago right on top. Here is my article titled “H1 Tags Improve Search Engine Placement” and here is the Google Search for H1 tags. You be the judge, but please do not assume it is there just because I used the H1 tag.

Meta tags? Don’t even get me started about meta tags. This is like a joke that spread widely back in the 1990’s to make SEO sound smart. Kidding! Actually, they once had some bearing on SEO, but many search engines do not look at meta tags as a factor any more than the haircut of your pet chihuahua.

The Big Picture: If these simple items of title tags, H1 tags and meta tags did the trick, don’t you think the Internet would get pretty messed up with totally irrelevant things in the way every time you search for something? It takes a whole lot more. I mean, wouldn’t you rank yourself a lot higher for “2010 Olympics” or “Brittany Spears” if that was the case?

SEO Question Nine: Are There Any Guarantees to SEO?

Answer: Yes, there are a few guarantees with SEO, and they are not all lies, either. First, I can guarantee you that if you do nothing, you will get nothing. Some SEO will provide outrageous guarantees, and I hope you do not fall for it. One type of reasonable guarantee is based on additional work until a set objective is met. The most reasonable SEO guarantee is one that the professional you hired will work hard and work smart to meet your objectives. If you ask for guarantees, you will usually pay for guarantees. In many cases the customers pay for them the hard way … by believing something that is not true.

SEO Question Ten: Can’t I Just Do My Own Google Adwords?

Answer: Yes, absolutely! You can do it all yourself. Just be aware that you have another job to do … running your business. If you think you can do the job as well as the professional who makes it their career, I just hope you don’t make the same kind of decision about professional football or dentistry. You are likely to get hurt.

SEO Question Eleven: Can’t I Just Read Your Blog and Do It Myself?

Answer: Sure. Subscribe here. If you need more help, don’t be too proud to ask.

How to Sell SEO (and Compare SEO)

How to sell SEO is a challenging topic for SEO agencies, freelancers, and in-house corporate SEO alike. In each case, they must have the right answers for why their job is important, why they are the right choice, and why they need more of the company’s budget. In order to sell SEO, they must have a plan that beats all of the other squillion SEO experts, and they must convey the plan properly. This can also help the person seeking to hire or compare SEO services.

Here is a bit of thought on how to sell SEO effectively, and I hope it will help you. I also hope you will participate in the discussion by adding your comments.

The SEO Client

Let us first look at the SEO client. What are they searching for, and how will you deliver what they want and need? Do they want to find out what you know so they can use it to shop it around with other SEO agencies or implement it in-house? Why are they contacting you? You need to know this!

What is the SEO client searching for? They contacted you, right? I assume that they contacted you because any SEO worth their Google should have clients contacting them, often (another blog post). The SEO client knows this, too, and it should make sense to them when you ask why they contacted you. The fact that they came to you makes them a whole lot hotter lead than if you contacted them. After all, the fact that they found you is exactly the thing they want you to do for them. In my case, if they have filled out a form on one of my sites, I know what link or search has led them there, what else they have clicked on, how long they spent there, and how many times they have come back.

This gives me some great data, but then I consider an instance where the Chief Technology Officer, Marketing VP, and the whole marketing staff was totally on board with my SEO plan for their surgical supply company, but the CEO would not present it to the board because he had already made a $150,000 mistake with the last Internet marketing decision he made. He was afraid for his job, and ashamed of his last mistake. This makes it important to dig deeper into what human elements and fear factors you must overcome to get the job done. You cannot overlook these factors, such as the last joker who came in and made your industry look bad.

It is easy to toss out a few amazing claims and sprinkle their eyes with SEO dust, but let’s look at something much greater. The human factor of offering a service for sale is important, even if you are selling a nuclear reactor. If the client cannot work with you or you cannot work with them, this will clearly not work. Both the SEO client and SEO provider should be diligent in their choices, and this requires a lot of trust from both parties.

The facts and figures are hugely important to any marketing campaign, but all the numbers in the world will not satisfy a client who does not see what is in it for them, or understand your vision for their success. This is vital, and if you are selling facts and figures without how that translates into your client’s needs, goals, and comfort level, you will not sell SEO for very long.

Shopping and Comparing SEO

I have been selling SEO for over a decade, and I do not even bother counting how many SEO contact me to try and know what I know, or to gather ideas on how to sell SEO. Prospective SEO clients and SEO agencies alike will do this. If you are one of the SEO who has been in the business for a while, you have probably given many proposals or other valuable information to somebody who has no plan of ever doing business with you. SEO espionage is pretty rampant, and you will not stop it. I remember some early lessons in selling when I would go out and present myself as a customer in order to find out what salespeople were doing right and wrong, and using the information to do my job better. In the case of SEO, it is often the reason an SEO will hold information close to the vest and avoid discussing details of a plan and their SEO pricing model. It is a hard hurdle to leap, but if you are doing the job well, they will need a whole lot more than a copy of your contract or your plan … they will need you to get the job done!

If you are going to sell SEO effectively, you will need to weed this out and spend your time wisely, which brings me to the next point on confidence.

SEO Arrogance Confused with Confidence:

Have you ever talked about SEO or Web development with somebody who knows more than you? Yeah, I remember those days. When I was new at this, I recall thinking that I would never be able to absorb all that information and store it up here in my little head. That was not only in another decade for me, it was in another century altogether, and this is 2010. I do know a whole lot more than 99.999 percent of people about my job. That should be expected. I mean, how crazy would it be if you went to the dentist and learned something about search engine optimization from the dental hygienist? If it was me, I would jump up out of the chair before the drilling begins!

The hardship here is to convey confidence without being a jerk. I am not sure I have this mastered, but I try to remember the human elements I mentioned above. Sadly, some of the smartest and most talented people in the SEO industry will have a hard time talking about their work without either seeming like they are talking down to the client or just shooting straight over their head. The conversation is also often damaged by the fear of SEO espionage and that they are just being used for free information. Withholding information can make you seem sneaky and sinister, or it can make you seem as if you do not know what you are doing. Drawing the line on what you give away can be tricky, and it will be different each time.

Feeling out the client’s knowledge on the topic and tailoring your focus to their understanding is a challenge. A little fact-finding up front can help a lot.

Ask Many Questions … and Listen to the Answers!

One of the hardest things for somebody trying to sell SEO is to give their answers without really having a clear picture of the questions their prospective client has. If you are an SEO, you know the job, and you know that it does not matter whether they are selling fishing lures or race cars … the job of SEO has many of the same basic principles. The client may not know this, and what they need to know is that you have the creativity, experience, and ambition to help them.

I cannot drive this home for you enough. It is one of the biggest mistakes I have ever made, and that anybody selling SEO or anything else makes. You cannot serve the client to the best of your abilities without knowing specifically what they need, want, and expect from you.

The best way to answer those questions is to ask questions. This seems basic, but just consider how many times you are backed down because a client simply does not want to answer the questions you must ask in order to give them the best plan for their company. When this is the case, it is often best to hang up the phone, walk out of the room, or otherwise let the client know that you cannot help them until they allow you to help them. Veterinarians struggle to find the answers from patients who cannot speak, but these are human beings, and they can give you the answers. In order to give them the best results, they must!

Sure, you can do the research and you can improve their position in search engines, but if it does not speak to their expectations and goals, you will be foolish to continue. Much of this can be improved with an engagement letter and a fee for anything over “X” level of discussion. If the client is more comfortable, whip out your non-disclosure agreement for their security.

Whether you are selling SEO or buying the service, you must drop the inherent cynicism to do business. This requires confidence, which comes from asking questions and getting accurate answers. This is beneficial to both parties. If I ask a client for their server logs before I enter a performance-based contingency SEO contract, I will have an answer or I will walk away. If I ask for a clear picture of their existing marketing efforts and results, I want it for comparison and their view of their target. If I ask for their budget, I expect an answer. I do not ask for their budget without a reason, and that reason is that if I have a $5000 SEO budget, I will have a totally different plan than if I have a $50,000 SEO budget. Each of these has a totally different focus and set of criteria. Each client will answer my questions as differently as people walking into an emergency room. How I treat them depends on honesty and trust.

Just as an attorney will not defend you in a murder case without hearing your alibi, the SEO with best intentions will not take on a client without hearing their case.

So there you have just a few factors in how to sell SEO. This could obviously become a novel, so I will continue this in other articles. In the meantime, I want your input. Give me your comments and let’s discuss this.